Deborah Cooper

• Updated website blog to enhance user engagement and information accessibility.
• Implemented new donation portal to streamline contributions and improve donor experience.
• Provided administrative support to pastors, ensuring efficient operations and communication.

• Guided 6th grade students in utilizing technology applications

• Deliver interactive instruction focused on science and technology applications to junior high learners.

Spearhead implement of offshore Technical Consultants (TC) data analysis process

Hire and train the offshore (India) TCs, manage their work queue and conduct weekly calls to ensure alignment of qc process with Medco standards

Coordinate all technical aspects between internal and external stakeholders for new client installations and existing client maintenance throughout the entire project life cycle

· Projects included the development of new managed care products and capabilities, system enhancements, and daily production support

· Design high-level technical requirements documents by collaborating with internal and external stakeholders

· Perform data analysis of client data and internal data during testing using Bi-query and Excel

· Develop test scenarios, organize and coordinate testing and provide analysis of test outcomes and issues and review results with client

· Prepare and maintain a project plan for significant technical requirements

· Maintain technical project issues log

Self-taught on the new Account Management setup tool (Hummingbird/Bi-Query), created training manual and coached Account team on the software

Authored the Standard Operating Procedures documents for the Claims Detail Layout file, Prior authorization Requirements, and Open Refill Requirements that reduced requirements gathering time and increased consistency across all projects.

• Designed and developed Command & Control sub-system for front-end prescription order entry system.
• Reviewed user requirements to ensure comprehensive coverage.
• Created Visual Basic prototype for Command & Control system.

• Oversaw support and enhancements for Point-of-Sale and Point-of-Care prescription system in Mexico City.
• Coordinated prototype development for Point-of-Care prescription system in Madrid.

• Streamlined developer work queue by prioritizing user requests and analyzing requirements.
• Supervised two mainframe developers, ensuring strict adherence to project timelines.
• Designed and implemented production and ad-hoc COBOL programs to fulfill project specifications.
• Contributed to Quality Team by reviewing and enforcing ISG Standards and Procedures.
• Conducted thorough analysis of project specifications during critical design phases.
• Developed Physician Data file to enhance data management processes.
• Refined Master Drug file, ensuring accuracy and reliability in data handling.
• Created production and ad-hoc COBOL programs to align with project objectives.