Deborah Copaus
Summary
Dynamic Medical Insurance Biller with proven expertise at Roberts Health and Wellness in claims processing and denial resolution. Enhanced approval rates through trend analysis and streamlined billing processes. Skilled in advanced billing software and adept at handling patient inquiries, fostering strong relationships to boost customer satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Insurance Biller
Roberts Health and Weakliness
03.2023 - Current
- Processed medical claims accurately and efficiently using advanced billing software.
- Reviewed patient insurance information to ensure compliance with regulations and policies.
- Resolved billing discrepancies by coordinating with healthcare providers and insurance companies.
- Maintained detailed records of claims submissions and follow-ups to track payment status.
- Assisted in training new staff on billing procedures and software utilization for improved accuracy.
- Identified trends in claim denials, implementing corrective measures to enhance approval rates.
- Collaborated with clinical teams to verify coding accuracy for optimal reimbursement outcomes.
- Developed streamlined processes for timely billing and follow-up, reducing turnaround time significantly.
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Contributed to company growth by accurately analyzing trends in denial rates, payer mix, and other key performance indicators relevant to revenue cycle management.
Office Assistant
Kc Logistics
04.2018 - 02.2023
- Coordinated office activities to enhance workflow efficiency and support operational goals.
- Managed scheduling and communication for staff, ensuring timely information dissemination.
- Developed and maintained filing systems, improving document retrieval speed by 30%.
- Assisted in inventory management, tracking supplies and reordering as needed to prevent shortages.
- Trained new staff on office procedures and software applications to ensure smooth transitions.
- Implemented process improvements that reduced administrative errors and increased overall accuracy.
- Collaborated with team members to streamline daily tasks, enhancing overall productivity levels.
- Led initiatives to digitize records, reducing physical storage needs and optimizing access to information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Education
High School Diploma -
Kennard ISD
Kennard, TXSkills
- Medical billing
- Claims processing
- Insurance verification
- ICD-10 knowledge
- Denial resolution techniques
- Claims processing proficiency
- Accounts receivable management
- Payment posting
- Billing discrepancies resolution
- Advanced billing software
- Patient inquiries handling
- Data entry accuracy
Timeline
Medical Insurance Biller
Roberts Health and Weakliness
03.2023 - Current
Office Assistant
Kc Logistics
04.2018 - 02.2023
High School Diploma -
Kennard ISD