Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Deborah Cordeiro

Deborah Cordeiro

Summary

Dynamic Certified Pharmacy Technician with proven expertise at Walmart in enhancing customer satisfaction and resolving complex issues. Skilled in data entry and problem-solving, I fostered loyalty through personalized service and effective communication. Recognized for improving operational efficiency and maintaining a calm demeanor in high-pressure situations.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
09.2023 - Current


  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax and email.

Customer Service Desk Associate

Walmart
04.2020 - 09.2023
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
  • Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cashed checks, issued money orders, and processes customer returns.

Customer Service Manager

Ametek Aegis
03.1993 - 06.2018
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work


  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Researched and corrected customer concerns to promote company loyalty.
  • Conducted quarterly customer satisfaction surveys to identify areas for improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Business Management

Newberry College
New Bedford, MA

Sales

Power Sales University
New Bedford, MA

Skills

  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Team collaboration
  • Empathy and patience
  • Verbal and written communication
  • Cash register operations

Certification

  • CPhT - Certified Pharmacy Technician

Interests

Painting landscapes and birds

  • Experimenting with different creative mediums, like acrylics, and oils, to expand skills and techniques

Photography

Creative Writing

  • Short stories, poems and limericks


Timeline

Certified Pharmacy Technician

Walmart
09.2023 - Current

Customer Service Desk Associate

Walmart
04.2020 - 09.2023

Customer Service Manager

Ametek Aegis
03.1993 - 06.2018

Business Management

Newberry College

Sales

Power Sales University

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Deborah Cordeiro