Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Courson

Andalusia,AL

Summary

Dynamic Accounts Receivable Manager with proven expertise in collections and financial reporting at Hugghins Sod Farms, Inc. Skilled in enhancing cash flow through efficient processes and fostering strong client relationships. Adept at team management and employee training, driving productivity while ensuring exceptional customer service and meticulous attention to detail.

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [office manger] position. Ready to help team achieve company goals.

Overview

46
46
years of professional experience

Work History

Accounts Receivable Manager & Office Manager

Hugghins Sod Farms, Inc.
05.2014 - Current
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Developed and maintained strong client relationships, fostering trust and open communication.
  • Prepared bills receivable, invoices, and bank deposits.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Processed incoming payments in accordance with established financial policies.
  • Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
  • Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
  • Updated aging reports based on daily audits.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Safety Manager

Hot Mix Transportation
06.2008 - 04.2014
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Developed and implemented safety programs.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
  • Developed and executed training programs for employees, improving overall safety awareness and compliance.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
  • Reduced injuries among personnel with development and implementation of robust safety programs and policies.
  • Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
  • Streamlined incident reporting processes for accurate documentation and data-driven decision making.
  • Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
  • Reduced environmental impact by implementing sustainable waste management and pollution control practices.
  • Tailored safety programs to specific departmental needs, enhancing overall effectiveness.
  • Developed and enforced strict safety protocols, significantly lowering number of workplace accidents.
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.

Office Manager

Foshee Trucking
11.1999 - 05.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Dispatcher

Foshee Trucking
11.1999 - 05.2008
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 18 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Coordinated logistics for field units, optimizing routes for faster response times.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Improved dispatch system efficiency with implementation of new scheduling software.
  • Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Directed dispatching, routing, and tracking of 18 fleet vehicles.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Tracked and monitored vehicle performance and maintenance.
  • Managed customer accounts and invoicing.
  • Received new orders, prepared documentation, and assigned personnel.
  • Directed dispatching, routing, and tracking of 18 fleet vehicles.
  • Directed dispatching, routing, and tracking of 18 fleet vehicles.

Training Coordinator

Discount Auto Parts
03.1995 - 11.1999
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
  • Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
  • Enhanced employee engagement and learning retention by designing and implementing interactive training modules tailored to diverse learning styles.
  • Streamlined certification process for industry-specific training, reducing time to certification for participants.
  • Developed comprehensive training programs for new software rollouts, leading to smoother transitions and reduced downtime.
  • Streamlined training logistics, from scheduling to resource allocation, ensuring efficient use of time and materials.
  • Provided coaching and mentoring to employees.
  • Developed job-specific competencies and performance standards.
  • Established and maintained quality control standards.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 65%.

Customer Service Manager

Food Lion Grocery
01.1992 - 09.1999
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Coordinated with product development team to address frequent customer issues.
  • Streamlined support ticket system, reducing response times significantly.
  • Improved team morale by establishing recognition program for exceptional customer service.
  • Developed customer service manual to standardize procedures across all departments.
  • Reduced customer complaints by proactively identifying and addressing common issues.
  • Improved service delivery consistency by monitoring and adjusting workflows.
  • Tailored training content to meet specific needs of customer service representatives.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Assistant Store Manager

Goody's Family Clothing
08.1986 - 01.1992
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Assistant Manager

Jack's
10.1983 - 02.1986
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Cashier

Dairy Queen
06.1979 - 08.1982
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Dorsey Private School
Albany, Ga
05.1981

Skills

  • Financial records and reporting
  • Invoice processing

  • Account reconciliation
  • Account analysis

  • Debt collection

  • Invoice statements
  • Deposit verification
  • Cash handling expertise
  • Willing to learn
  • Employee training oversight
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Active listening
  • Relationship building
  • Customer relationship development
  • Team management
  • Self motivation

Timeline

Accounts Receivable Manager & Office Manager

Hugghins Sod Farms, Inc.
05.2014 - Current

Safety Manager

Hot Mix Transportation
06.2008 - 04.2014

Office Manager

Foshee Trucking
11.1999 - 05.2008

Dispatcher

Foshee Trucking
11.1999 - 05.2008

Training Coordinator

Discount Auto Parts
03.1995 - 11.1999

Customer Service Manager

Food Lion Grocery
01.1992 - 09.1999

Assistant Store Manager

Goody's Family Clothing
08.1986 - 01.1992

Assistant Manager

Jack's
10.1983 - 02.1986

Cashier

Dairy Queen
06.1979 - 08.1982

High School Diploma -

Dorsey Private School

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Deborah Courson