Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Deborah Crabtree

Houston,TX

Summary

Reliable Senior Analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a 43-year background providing strategic analysis services to businesses.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Analyst, Application Development

CVS HEALTH CORPORATION
09.2018 - Current
  • Analyzed data from various sources to identify trends and patterns.
  • Coordinated with other departments to ensure accuracy of data collection and analysis.
  • Drafted documents that outlined processes, procedures, and best practices related to analytics projects.
  • Provided technical support to junior analysts regarding data analysis techniques and methods.
  • Identified areas for improvement within existing systems through use of descriptive statistics or predictive modeling techniques.
  • Reviewed business requirements documents and developed project plans accordingly.
  • Led meetings with stakeholders to discuss objectives, strategies, timelines, budgets.
  • Collaborated with IT teams on implementation of new tools and technologies related to analytics initiatives.
  • Developed training materials for end users on proper usage of analytical tools and applications.
  • Participated in brainstorming sessions with other senior analysts to develop innovative solutions for client needs.
  • Monitored performance metrics associated with existing data solutions and recommended improvements when necessary.
  • Identified improvement opportunities to effectively meet customer and business needs.
  • Supported customers by answering questions and guiding end-use.
  • Troubleshot and resolved problems with programs and systems.
  • Tested newly installed programs and applications to validate operability.
  • Participated in regular meetings with management to assess and address issues and identify and implement improvements.
  • Performed quality assurance to assess data and validate results.
  • Developed dashboards to track productivity and expedite remediation of issues.
  • Maintained user confidence and protected operations by keeping information confidential.
  • Utilized formulas to extract data from queries into Excel spreadsheets.
  • Determined operational objectives by studying business functions and evaluating output requirements and formats.
  • Reported on common sources of technical issues or questions and made recommendations to product team.
  • Identified needs of customers promptly and efficiently.
  • Provided technical support for existing reports, dashboards or other tools.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Disseminated information regarding tools, reports or metadata enhancements.

Senior

Operation Support Specialist
01.1998 - Current
  • Coordinated team activities and provided guidance to junior members.
  • Created project plans, tracked progress, and reported results to stakeholders.
  • Developed strategies for improving customer service experience.
  • Provided training and mentorship to new team members.
  • Led brainstorming sessions for new ideas and initiatives.
  • Resolved conflicts between team members efficiently and professionally.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Conducted regular meetings with the team to review progress towards goals.
  • Analyzed data from customer surveys to identify areas of improvement in customer service processes.
  • Participated in recruiting efforts by interviewing potential candidates.
  • Assisted in developing policies and procedures related to customer service operations.
  • Managed relationships with external vendors, suppliers to ensure timely delivery of services, products.
  • Reviewed customer complaints, developed solutions, and communicated resolutions promptly.
  • Identified opportunities for process improvements through collaboration with other departments.
  • Communicated effectively with all levels of personnel both internally and externally.
  • Supported senior management in various projects as needed including presentations and reports.
  • Trained and motivated new staff members.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.
  • Looked for ways to go above and beyond job requirements.
  • Trained new team members using approved training materials and information.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Upheld high standards of productivity and quality in operations.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.

Education

Some College (No Degree) - Pharmacy (Pre-Pharmacy)

University of Houston
Houston, TX

Some College (No Degree) -

Houston Community College
Houston, TX

Skills

  • Client management
  • Stakeholder Communication
  • Report Preparation
  • Client Relationship Management
  • Data Analysis
  • Performance monitoring
  • Software Design

Affiliations

  • President of local High School Ice Hockey League in Houston for the past 8 years
  • Volunteer with the Children's Miracle Network

Certification

  • ITIL - Foundation in IT Service Management

Timeline

Senior Analyst, Application Development

CVS HEALTH CORPORATION
09.2018 - Current

Senior

Operation Support Specialist
01.1998 - Current

Some College (No Degree) - Pharmacy (Pre-Pharmacy)

University of Houston

Some College (No Degree) -

Houston Community College

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Deborah Crabtree