Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deborah Craig

Smyrna,DE

Summary

Dynamic and results-oriented Patient Service Representative with a proven track record at Nemours Children's Clinic. Excelled in patient intake and HIPAA compliance, enhancing patient satisfaction through meticulous attention to detail and exceptional customer service skills. Demonstrated leadership in maintaining confidentiality and streamlining insurance verification processes, contributing to a more efficient clinic environment.

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Diligent [Desired Position] with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software].

Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Dependable [Job Title] serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Nemours Children's Clinic
03.2004 - 08.2021
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.

Education

GED -

Christina Adult Program
1901 S College Ave Newark DE 19702
10-1986

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Insurance verifying
  • Appointment Scheduling
  • Patient confidentiality
  • Patient Intake
  • Payment Collection
  • Scheduling appointments
  • Patient greeting
  • Eligibility Determination
  • Medical insurance
  • Healthcare industry understanding
  • Document filing
  • Patient admitting
  • Appointment confirmation
  • Check-in coordination
  • Problem-Solving
  • Insurance Billing
  • Multitasking and Organization
  • Patient Registration
  • Medical Terminology
  • Patient check-in
  • Payment Processing
  • Referral Coordination
  • EMR Updating
  • Team Leadership

Certification

Medical coding and billing

Timeline

Patient Service Representative

Nemours Children's Clinic
03.2004 - 08.2021

GED -

Christina Adult Program
Deborah Craig