Deborah Crawford
Dayton,OH
Summary
Dynamic professional with extensive experience as a Resident Services Coordinator at St. Mary Development, excelling in resident retention and community engagement. Proven ability to foster positive relationships and streamline resource allocation, while demonstrating strong teamwork and active listening skills to enhance service delivery and support for residents.
Overview
30
30
years of professional experience
Work History
Resident Services Coordinator
St. Mary Development
07.2023 - 03.2025
- Coordinated resident services and program activities to enhance community engagement.
- Developed and maintained positive relationships with residents, addressing inquiries and concerns promptly.
- Organized and facilitated resident events, promoting social interaction and community building.
- Assisted in resource allocation for various resident services, ensuring efficient distribution of support materials.
Case Manager With Transitional Housing
The Cether House
01.2017 - 06.2023
- Coordinated comprehensive care plans tailored to individual client needs and goals.
- Conducted regular assessments to evaluate client progress and adjust interventions accordingly.
- Collaborated with multidisciplinary teams to ensure holistic support for clients.
- Facilitated access to community resources and services for clients and families.
- Streamlined documentation processes, improving accuracy and reducing administrative workload.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Receptionist/ Activity Assistance
Mary Scott Nursing Center
09.2014 - 08.2017
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between nursing staff and patients to enhance care delivery.
- Implemented process improvements that increased front desk efficiency by streamlining workflows.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Banquet/Buffet Cook
Marriott Hotel
05.2005 - 09.2010
- Prepared and presented a variety of dishes in high-volume buffet settings.
- Ensured compliance with health and safety standards for food preparation and storage.
- Collaborated with kitchen staff to maintain efficient workflow during peak service times.
- Trained new cooks on food presentation techniques and kitchen equipment usage.
- Exhibited excellent time management abilities by closely monitoring cooking times to prevent overcooked or undercooked dishes.
Production/Car Parts Inspector
Chrysler
08.1995 - 07.2005
- Conducted thorough inspections of automotive parts for quality assurance and compliance with industry standards.
- Collaborated with production teams to address quality issues, enhancing overall operational efficiency.
- Enhanced quality control by meticulously inspecting and verifying incoming car parts for accuracy, fit, and function.
- Mitigated risk of costly recalls by identifying and addressing potential issues proactively during the inspection process.
Education
No Degree - Social Work
Central State University
Wilberforce, OH06-2014
Skills
- Legal compliance
- Fair housing regulations
- Substance abuse awareness
- Mental health support
- Resident retention
- Teamwork
- Active listening
Timeline
Resident Services Coordinator
St. Mary Development
07.2023 - 03.2025
Case Manager With Transitional Housing
The Cether House
01.2017 - 06.2023
Receptionist/ Activity Assistance
Mary Scott Nursing Center
09.2014 - 08.2017
Banquet/Buffet Cook
Marriott Hotel
05.2005 - 09.2010
Production/Car Parts Inspector
Chrysler
08.1995 - 07.2005
No Degree - Social Work
Central State University