Deborah Cuadrado
South Richmond Hill,NY
Summary
Hardworking front desk receptionist /supervisor who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Success tracking expenses, drafting reports and processing payments from parents and guardians.
Overview
30
30
years of professional experience
Work History
Front Desk Supervisor
Women's Health Pavillion
Westbury, NY
08.2021 - Current
- Completed clerical duties and tasks for 6+ clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Helped patients complete necessary medical forms and documentation.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule 30+ patients for routine and complex procedures
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
School Secretary
Our Lady Of Perpetual Help Catholic School
South Ozone Park, NY
01.2015 - 09.2021
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Managed Afterschool program with 20-30 students, as well as maintained after school student attendance and accounts receivable for the program.
- Uploaded all student data for TACHS as well as Specialized High Schools.
- Responsible for and entered all student data for BOCES.
- Initiated and secured grant for Free Security Guards in Non Public Schools.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Responsible for and maintaining students with Scholarships from FACTS as well as Teddy Forstman.
- Responsible for and distributed gifts for children from the MAKE A DIFFERENCE CHRISTMAS organization.
- Responsible for END of THE YEAR collection of teacher grade books, planners, contact information, school keys, inventory/repair list.
- Worked with Principle to create student classes for the each school year.
- Responsible for ads placed with the Tablet as well as Queens Chronicle for school events as well as Catholic Schools Week.
- Responsible for 8th grade graduation ceremonies and festivities. Ordered Rings for Ring Day, booked venue for awards nights. Printed and recorded sale of tickets for Awards Night Event.
- Worked with our Pastor as a Eucharistic Minister as well as informing parents when children would be receiving First Holy Communion, Penance and Confirmation. In addition to helping during times of study as well as practices.
- Responsible for keeping recorded time.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors to purchase and set up equipment and services.
- Built and maintained excellent Principle, Parent, Student, Teacher relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Liaised between Principle and parents and maintained effective lines of communication.
Front Office Manager
Steven Lieberman, OD
Rego Park, NY
01.2012 - 03.2014
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Helped patients complete necessary medical forms and documentation.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated 2 meetings per month by reserving conference rooms and sending electronic meeting invitations to participants
- Maintained 100% accuracy while updating databases with patient data and verifying demographic changes
Front Desk Receptionist
Louis Pannullo, DDS
Williston Park, NY
03.2005 - 02.2010
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for over 25 patients .
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient data including insurance, demographic and health history to keep information current.
- Kept accounts in balance and ran daily reports to verify totals
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
Front Desk Office Manager
Manhasset Diagnostic / Pathways Women's Health
Manhasset, NY
10.1995 - 08.2005
- Communicated effectively with 45+ staff members, 6+ physicians and 80+ patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Built relationships with physicians to create steady referral pipeline.
- Managed 45 employees with various personalities and from different cultures for large 6-physician practice.
- Provided proper scheduling of 80+ patients, ensuring timely and effective allocation of resources and calendars.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Established and updated work schedules to account for changing staff levels and expected workloads
Front Desk Receptionist
North Shore Internal Medicine
Great Neck, NY
05.1993 - 07.1995
- Completed clerical duties and tasks for 6 doctors.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Helped patients complete necessary medical forms and documentation.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted 40+ patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed 60+ phone messages and relayed to appropriate personnel.
Education
Some College (No Degree) -
Nassau Community College
Garden City, NYHigh School Diploma -
The Mary Louis Academy
Jamaica, NY06.1992
Skills
- Confidentiality and Data Protection
- Invoice Processing
- Employee Scheduling
- Appointment Scheduling
- Administrative Tasks
- Meticulous Attention to Detail
- Payroll Administration
- Payment Distribution
- Social Media Updating
Timeline
Front Desk Supervisor
Women's Health Pavillion
08.2021 - Current
School Secretary
Our Lady Of Perpetual Help Catholic School
01.2015 - 09.2021
Front Office Manager
Steven Lieberman, OD
01.2012 - 03.2014
Front Desk Receptionist
Louis Pannullo, DDS
03.2005 - 02.2010
Front Desk Office Manager
Manhasset Diagnostic / Pathways Women's Health
10.1995 - 08.2005
Front Desk Receptionist
North Shore Internal Medicine
05.1993 - 07.1995
Some College (No Degree) -
Nassau Community College
High School Diploma -
The Mary Louis Academy
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