Deborah Dale
Olympia,WA
Summary
Dynamic professional with a proven track record at Bank of America, excelling in customer service and team leadership. Skilled in problem-solving and time management, I enhanced customer satisfaction and built high-performing teams. Committed to fostering collaboration and achieving departmental goals through strategic planning and effective communication.
Overview
22
22
years of professional experience
Work History
Sales Associate
Marshalls
10.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Hobby Lobby
02.2011 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager Loan Acquisitions
Bank of America
08.2001 - 09.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Associate of Business Administration - Business
Portland Community College
Portland, OR01-2001
No Degree - Management Development
IMSG
01-2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Marshalls
10.2021 - 06.2023
Customer Service Representative
Hobby Lobby
02.2011 - 06.2020
Manager Loan Acquisitions
Bank of America
08.2001 - 09.2011
Associate of Business Administration - Business
Portland Community College
No Degree - Management Development
IMSG
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