Deborah Dale
Olympia,WA
Summary
Dynamic professional with a proven track record at Bank of America, excelling in customer service and team leadership. Skilled in problem-solving and time management, I enhanced customer satisfaction and built high-performing teams. Committed to fostering collaboration and achieving departmental goals through strategic planning and effective communication.
Overview
22
22
years of professional experience
Work History
Sales Associate
Marshalls
Aberdeen, WA
10.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Hobby Lobby
Warner Robins, GA
02.2011 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager Loan Acquisitions
Bank of America
Tampa, FL
08.2001 - 09.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Associate of Business Administration - Business
Portland Community College
Portland, OR01-2001
No Degree - Management Development
IMSG
01-2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Marshalls
10.2021 - 06.2023
Customer Service Representative
Hobby Lobby
02.2011 - 06.2020
Manager Loan Acquisitions
Bank of America
08.2001 - 09.2011
Associate of Business Administration - Business
Portland Community College
No Degree - Management Development
IMSG