Deborah Darsey
Gulfport,MS
Summary
Competent gaming professional with expertise in dealing and conducting games. Excellent eye for cheating behaviors and mastery of game rules and variation. Engaged and friendly customer service style.
Overview
32
32
years of professional experience
Work History
Casino Dealer
BeauRivage
Biloxi, Mississippi
03.1999 - 04.2025
- Take money and exchange for chips. Deal cards!! Take the money if they lose, or pay if they win!!
- Dealt cards for various table games, ensuring game rules were followed.
- Monitored player activity and maintained a friendly atmosphere in the gaming area.
- Handled cash transactions accurately while providing exceptional customer service.
- Explained game rules and procedures to new players, enhancing their experience.
- Resolved player disputes professionally, ensuring a fair gaming environment.
- Collaborated with team members to maintain efficient game flow during peak hours.
- Conducted equipment checks and maintained cleanliness of gaming tables daily.
- Trained new dealers on table operations and casino policies effectively.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
- Performed chip exchanges for customers as needed throughout the shift.
- Responded promptly to guest inquiries and complaints in a professional manner.
- Performed simple math skills to facilitate accurate payouts.
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
- Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules.
- Ensured that all patrons were aware of house rules before engaging in any form of gambling.
- Collaborated with supervisors on developing strategies for improving customer service standards.
- Inspected cards, dice and other gaming equipment prior to use on the table.
- Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
- Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
- Provided assistance in resolving disputes among players at the table in an efficient manner.
- Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
- Maintained cleanliness of work area by wiping down tables after each game session.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Adhered to established procedures for processing buy-ins and cashing out customers.
- Received, verified and recorded patrons' cash wagers.
- Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events.
- Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
- Closed games by sorting cards, balancing racks and counting chips.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Achieved minimum complement of players at tables by participating in short-handed games.
- Displayed strong communication skills when interacting with guests and coworkers alike.
Cashier/Restaurant Hostess
Holiday Inn
Gulfport, Mississippi
09.1993 - 02.1999
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the cash register area.
- Managed cash drawers and ensured accurate cash handling practices.
- Trained new staff on register operations and customer interaction skills.
- Resolved customer complaints promptly and professionally during shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Deborah K.Bond
Gulfport, MSSkills
- Facilitated table game operations by dealing cards and managing game flow
- Handled cash transactions with accuracy and efficiency
- Enforced game rules to ensure fair play and compliance
- Interacted with customers to enhance their gaming experience
- Assisted in resolving player disputes to maintain a positive environment
- Supported cashier operations by processing transactions and managing funds
- Secured chips to prevent loss and maintain integrity
- Monitored player activities to ensure adherence to casino policies
Timeline
Casino Dealer
BeauRivage
03.1999 - 04.2025
Cashier/Restaurant Hostess
Holiday Inn
09.1993 - 02.1999
High School Diploma -
Deborah K.Bond