GardeningReading Book,Interacting with people,Astrology, Stop the cruelty of animals,
Deborah DAurizio
Customer Service
Albrightsville,PA
Summary
Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service
Lowes. Home Emprovement
My Pcocno, PA
03.2015 - 10.2018
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
- Drove team revenue totals by bringing in over $[Amount] in sales.
Front Desk Clerk /Hotel Reservation Specialist
Split Rock Resort & Golf Club
Lake Harmony, PA
03.2013 - 11.2015
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
- Entered customer data using [Type] software and updated information whenever patrons changed rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Cliffside Park High School
Cliffside Park, NJ 09.1966 - 06.1969
Skills
Sales expertise
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Interests
Timeline
Customer Service
Lowes. Home Emprovement
03.2015 - 10.2018
Front Desk Clerk /Hotel Reservation Specialist
Split Rock Resort & Golf Club
03.2013 - 11.2015
High School Diploma -
Cliffside Park High School
09.1966 - 06.1969