Deborah Davis
Banning,CA
Summary
Dynamic Store Manager with a proven track record at Five Below, excelling in customer service and team leadership. Expert in inventory management and staff training, enhancing customer satisfaction and operational efficiency. Recognized for mentoring new hires and implementing effective merchandising strategies, driving sales and fostering a positive store culture.
Overview
15
15
years of professional experience
Work History
Store Manager
Five Below
03.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager and Trainer
Goodwill Of Southern California
10.2010 - 02.2017
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Education
Diploma - General Studies
06.1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Goals and performance
- Staff management
- Employee scheduling
- Work Planning and Prioritization
- Documentation and reporting
- Retail sales techniques
- Payroll management
- Loss prevention
- Maximizing profitability
- Merchandise planning
- Talent recruitment
- Culture development
- Verbal and written communication
Additional Information
Knowledgeable in self-scan inventory management. Efficient knowledge of self-checkout machines .
Timeline
Store Manager - Five Below
03.2017 - Current
Store Manager and Trainer - Goodwill Of Southern California
10.2010 - 02.2017
El Cajon Valley High School - Diploma, General Studies
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