Kimberly McArthur
Greensboro,NC
Summary
Experienced customer service professional with over 20 years of experience in call center customer support. Motivated and focused worker with excellent communication, time management, scheduling, and computer skills. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Eligibility Caseworker Assistant
County Department of Health and Human Services
09.2022 - Current
- Explains and interprets policy and application procedures to clients and individuals in the community
- Maintains complete over 100 calls and accurate record of client eligibility
- Responds to complaints from clients, advocates, professionals, and community members.
- Assist with diverse caseloads effectively, prioritizing tasks based on urgency and level of complexity while maintaining attention to detail throughout all stages of the process.
- Provided exceptional customer service by promptly addressing client inquiries and concerns, earning a reputation for being approachable and knowledgeable.
- Updated client records accurately to reflect changes in eligibility status or personal circumstances that may affect their benefits.
- Schedule appointments with transportation services, coordinate these appointments, gather necessary information, and explain the transportation process.
- Contributed to continuous improvement initiatives by participating in regular staff meetings, sharing best practices, and offering constructive feedback on current procedures.
Crew Member
Biscuitville
11.2021 - 09.2022
- Collaborate with team members to meet all food service needs for over 200 guests daily
- Reduce customer wait time by quickly and efficiently operating customer window and sales register
- Support kitchen team with order preparation, accuracy, and verifying meals.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Administrative Representative
Family Service Of The Piedmont
12.2019 - 08.2021
- Provide customer service to clients and vendors upon entering the building
- Enter client's demographics into data processing system
- Schedule appointments and document clients' HIPAA records
- Escalate theclient's medical record concerns to therapists.
- Collaborated with various departments to optimize workflow processes, resulting in increased productivity across theorganization.
- Improved record-keeping accuracy by conducting regular audits of files and updating outdated information as necessary.
- Handled all incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Maintained strict confidentiality when handling sensitive information, ensuring the privacy of employees,clients, and physicians
Recruiting Specialist
XLC Services
09.2014 - 12.2019
- Conduct interviews with potential candidates.
- Ensure the relevant HR database is up-to-date and accurate
- Process E-Verify, WOTC
- Handle up to 50 employment verifications
- Review criminal backgrounds and prerequisites
- Schedule successful candidates for training
- Handle all purchase order requests for office supplies and events.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
- Supported management in developing and implementing personnel policies and procedures.
- Created and delivered HR training sessions to staff, managers, and executives.
- Assist with monitoring employee recognition programs.
P/T Assessment Technician
Guilford Technical Community College
01.2009 - 11.2013
- Performed a variety of clerical duties related to assigned activities
- Assisted with the protection of secure, highly confidential, and valuable documents by maintaining inventory, logs, and testing files
- Checked for breaches of test security and notified supervisor in difficult situations
- Assisted in clarifying test instructions for candidates.
- Balanced multiple assessment projects concurrently while meeting all deadlines and delivering exceptional results for clients.
- Analyzed data from completed assessments to identify areas for improvement and implement necessary changes.
Education
Diploma - Cosmetology
Carolina Beauty College
Greensboro, NC03.2003
Diploma -
Dudley High School
Greensboro, NC06.1994
Skills
- Database management
- Database
- Word
- Interviewing
- Receptionist
- Recruitment
- Human Resources
- Microsoft Office
- Office Administration
- Operating Systems
- Word Processing
- Knowledge and experience of software applications - spreadsheets, word processing, and database management
Additional Information
Human Resource professional with years of experience in the office setting. Comprehensive knowledge of daily tasks in the human resource environment. Proficient with office procedures and operating systems. Excellent communication skills with an eagerness to continue learning and developing professionally.
Timeline
Eligibility Caseworker Assistant
County Department of Health and Human Services
09.2022 - Current
Crew Member
Biscuitville
11.2021 - 09.2022
Administrative Representative
Family Service Of The Piedmont
12.2019 - 08.2021
Recruiting Specialist
XLC Services
09.2014 - 12.2019
P/T Assessment Technician
Guilford Technical Community College
01.2009 - 11.2013
Diploma - Cosmetology
Carolina Beauty College
Diploma -
Dudley High School
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