Deborah DeLeon
Houston,TX
Summary
Dedicated Patient Services Coordinator skilled in optimizing patient flow and maintaining accurate medical documentation. Adept at training staff on best practices and ensuring HIPAA compliance, with a strong focus on enhancing communication between patients and healthcare teams.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
MD Anderson Cancer Center
08.2022 - Current
- Scheduled appointments, diagnostic tests, and procedures to optimize patient flow and resource utilization.
- Coordinated with multidisciplinary teams to enhance patient care coordination efforts.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Trained new staff on protocols for patient services and care delivery best practices.
- Facilitated communication between patients and healthcare teams to improve service delivery.
- Updated patient demographic information in EHR system, ensuring data accuracy.
- Managed cash drawer reconciliation daily to uphold financial accuracy.
- Adhered to HIPAA regulations while handling confidential patient information.
Patient Service Representative
R1 RCM
09.2020 - 07.2021
- Demonstrated proficiency in EMR systems, including Epic, Cerner, and Meditech.
- Efficiently resolved caller inquiries in fast-paced call center environment.
- Exhibited strong problem-solving skills amidst evolving work conditions.
- Performed routine clinical tasks to support medical staff effectively.
- Assisted patients to exam rooms and prepared for examinations.
- Collected relevant data from patients and significant others after initial assessments.
- Conducted thorough chart reviews prior to clinic visits to gather historical data.
- Supported providers during procedures, treatments, and examinations, ensuring proper preparation and positioning.
Medical Assistant
Womens Healthcare Associates
07.2019 - 01.2020
- Led assistance in patient examinations and medical procedures for efficient care delivery.
- Managed appointment scheduling to ensure optimal patient flow and timely follow-ups.
- Collected, labeled, and documented vital signs and medical histories accurately.
- Educated patients on medication use and treatment plans for better outcomes.
- Executed laboratory tests and processed specimens for reliable analysis results.
- Kept examination rooms stocked, clean, and well-prepared for incoming patients.
- Oversaw coordination of communication between patients and providers effectively.
- Administered medications under physician supervision while ensuring patient comfort.
Medical Assistant
Katy Advanced OB/GYN
01.2016 - 06.2018
- Gathering medical histories and recording vital signs
- Preparing patients for exams and procedures
- Assisting with pelvic exams, Pap smears, etc. and conducting pregnancy and urine tests
- Maintaining accurate patient records
- Scheduling and managing appointments
- Ensuring efficient patient flow
- Answering patient inquiries and providing practice information
Education
Bachelor of Science - Healthcare Administration
Pima Medical Institute
06.2020
Skills
- EHR management
- Patient scheduling
- Medical documentation
- Care coordination
- HIPAA compliance
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Training and development
- Patient confidentiality
- Verbal and written communication
- Referral coordination
- Team leadership
- Multitasking and organization
- Active listening
- Cultural intelligence
Timeline
Patient Services Coordinator
MD Anderson Cancer Center
08.2022 - Current
Patient Service Representative
R1 RCM
09.2020 - 07.2021
Medical Assistant
Womens Healthcare Associates
07.2019 - 01.2020
Medical Assistant
Katy Advanced OB/GYN
01.2016 - 06.2018
Bachelor of Science - Healthcare Administration
Pima Medical Institute
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