Deborah DeMontigny

• Schedule guest appointments for the most effective optimization of technician abilities in an efficient and timely completion of vehicle services and repairs.
• Attend to all client needs in areas of sales, service, complaints, and adjustments.
• Assist with inventory management to include the oversight of pulling tires and parts, unloading, and stocking.
• Perform store functions as business needs dictate.
• Preparing estimates for customers according to technicians' recommendations, and ordering parts if needed.
• Learned company policies and procedures to provide effective support to customers and staff.
• Participated in training sessions to enhance product knowledge and customer service skills.
• Monitored inventory levels of parts and supplies, ensuring availability for service needs.
• Provided administrative support, including data entry and document preparation for reports.
• Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
• Developed strong relationships with customers, resulting in repeat business and increased loyalty.

Set body shop appointments for customers and assist in setting up insurance claims, according to estimator advisors' requests. Create files, collect money, and supplement checks for recording and deposits. Update daily reports and production schedules.

Represented Gettel overall dealerships with outdoor parts and deliveries.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.

• Supported service team in daily operations by coordinating schedules and dispatching technicians.
• Greet clients to help determine and recommend needed maintenance based on the age, mileage, and history of the vehicle.
• Collaborated with team members to streamline processes for improved efficiency in service delivery.
• Monitor the process of each customer's vehicle throughout the day to keep customers updated.
• Verifying that the final invoice reconciles with the work performed.
• Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business, allowing long-term clientele.
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• Oversee customers' visits, from setting appointments to customer follow-up.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Manage and perform all duties, including drive-up, walk-around, write-up, and checking for any or all possible recalls and/or service bulletins.
• Monitor customers' vehicles with technicians and the parts department for quality repair and efficient turnaround time.
• Keep customers informed on the progress and completion of the vehicle.
• Expedite and contact extended warranty or insurance companies for coverage of repairs per client contracts.
• Closing repair orders and flagging technicians for completion of repair.
• Track any special order parts, and then contact the customer for a convenient service appointment.
• Support sales staff for pre-delivery, add-on accessories, and detail prep.
• Arrange alternative transportation for the client to include a shuttle drive, a loaner vehicle, and rental cars.
• Maintained high CSI scores, and retained a Honda Platinum Service Advisor level.

• Assisted in resolving customer inquiries and service issues to enhance satisfaction.
• Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.

• Assisted customers in product selection, enhancing overall shopping experience.
• Maintained inventory levels through effective stock management practices.
• Operated point-of-sale systems to process transactions accurately and efficiently.
• Collaborated with team members to create visually appealing merchandise displays.

• Managed incoming and outgoing shipments to ensure timely delivery and accuracy.
• Operated forklifts and pallet jacks for efficient movement of goods within warehouse.
• Oversaw inventory control processes, maintaining accurate stock levels and records.
• Coordinated with suppliers to resolve shipping discrepancies and improve service efficiency.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.

• Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
• Coordinated service appointments, ensuring optimal scheduling for customers and technicians.
• Communicated effectively with team members to streamline workflow and enhance service delivery.
• Implemented process improvements that reduced wait times and improved customer satisfaction ratings.
• The express department was closed due to the economy.
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• Met with customers to discuss service needs and offer available solutions.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
• It became too dangerous to drive in the winter months.
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• Oversaw daily operations, ensuring adherence to company standards and customer satisfaction.
• Sold business and building to move to North Carolina

• Helped with opening of new department. Supervised daily operations of quick lube services, ensuring compliance with safety and quality standards.
• Trained and mentored staff on proper oil change procedures and customer service techniques.
• Improved workflow efficiency by implementing streamlined processes for service delivery.
• Managed inventory levels, ordering supplies to maintain optimal stock for lube operations.
• Left to get married.

Assistant Service Manager performed all duties for the role.

Moved.

All responsibilities of the Assistant Service Advisor.

Moved back to Florida.

• Provided knowledgeable answers to customer inquiries, fostering trust and loyalty.
• Participated in training programs to improve product knowledge and sales techniques.
• Moved to Cleveland, Ohio