Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Deborah Denise Gutierrez

Raymondville

Summary

Dedicated Customer Service professional with background in medical billing and knowledge of service delivery plus proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Homesite Insurance
02.2024 - Current
  • Experienced level role that serves as the first point of contact for customers (advisors, clients, and relationship partners) for service issues, requests, policies, procedures, and account information.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.

Dispatcher

Raymondville ISD Police Department
04.2016 - 02.2024
  • Answer, record, and route internal and external telephone calls. Monitor and respond to two-way radio communications. Monitor, record, and respond appropriately. Preparing financial reports and correspondence, responding to inquiries, requests, and complaints, distributing mail, maintaining records, processing employee payroll and invoices, scheduling meetings
  • Maintained updated and detailed records of calls in physical and electronic database.

Customer Service Seasonal

R&D Clinic Medical Services
07.2013 - 01.2016
  • Provided advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software products.
  • Supported patients in setting up payment plans and resolving medical billing disputes.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Customer Service/Technical Representative

Echo Star Dish Network Call Center
04.2006 - 05.2013
  • Served as an information resource over phone for billing, programming, and technical troubleshooting questions –including suggesting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. Created customer appointments, scheduled reservations for customers, maintained up-to-date knowledge of customer accounts and explained products and benefits.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Assessed business requirements to create focused solutions.
  • Reconciled billing discrepancies with regulatory agencies and finance department.

Education

High School -

Raymondville Early College High School
Raymondville, Texas
01.2002

Skills

  • Customer Service
  • Data Entry
  • Self-Motivated
  • Time management
  • Tech Experience
  • Computer Knowledge
  • Fast Typer
  • Secretarial Experience
  • Account updating
  • MS Excel / Microsoft
  • Medical Billing
  • Scheduling
  • Call center procedures

Certification

  • Licensed Property and Casualty Insurance Agent

Timeline

Customer Service Representative

Homesite Insurance
02.2024 - Current

Dispatcher

Raymondville ISD Police Department
04.2016 - 02.2024

Customer Service Seasonal

R&D Clinic Medical Services
07.2013 - 01.2016

Customer Service/Technical Representative

Echo Star Dish Network Call Center
04.2006 - 05.2013

High School -

Raymondville Early College High School

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