Deborah DeVincentz
Hampstead,MD
Summary
Dynamic professional with over 35 years of experience in office administration and medical assistance, excelling in customer service and receptionist duties. Proven expertise in managing patient records, billing processes, and appointment scheduling while maintaining effective communication with patients. Skilled in report preparation and delivering high-quality patient care, with a strong commitment to training and mentoring employees. A results-oriented approach ensures operational efficiency and enhances patient satisfaction in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Medstar Medical Group
12.2020 - Current
- Coordinated schedules and appointments for executives, optimizing time management and resource allocation.
- Implemented new filing systems, enhancing document retrieval efficiency and organization.
- Coordinated scheduling for multiple healthcare providers to optimize patient flow and reduce wait times.
- Maintained accurate medical records and updated patient information using electronic health record systems.
- Facilitated effective communication between patients and medical professionals, enhancing overall patient satisfaction experience.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Coordinated surgical schedules to optimize surgeon availability and patient access.
- Managed communication between patients, surgeons, and staff for seamless appointment processes.
- Streamlined scheduling procedures, enhancing operational efficiency across departments.
- Resolved scheduling conflicts promptly, ensuring minimal disruption to surgical operations.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Coordinated with facilities to set up surgeries for 2 Orthopedic Surgeons.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
Patient Service Coordinator/Attorney biller
Charter Radiology
10.2018 - 12.2020
- Responsibilities include: answering phones, scheduling appointment, prior authorization as needed, checking patient’s in and collecting any money due, getting patient’s ready for their exams, attorney billing and medical records releases.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed communication between patients, radiologists, and technologists to ensure seamless operations.
- Implemented process improvements that enhanced patient satisfaction and service delivery efficiency.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
Insurance Verification Specialist
Westminster Surgery Center
08.2017 - 10.2018
- Responsibilities included: Scheduling patient for surgical procedures, collecting any money due, setting up payment arrangements as needed, verified insurances and getting any prior authorizations as needed.
- Conducted insurance verification to ensure patient eligibility and coverage accuracy.
- Collaborated with healthcare providers to resolve discrepancies in patient information.
- Utilized electronic health record systems to document verification outcomes efficiently.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
Lead Front Desk Manager
Medstar Orthopedics
03.2011 - 08.2017
- Responsibilities included: Checking patient’s in, obtaining prior authorization as needed, checking patient’s out, scheduling appointments, working directly with the Physicians when any issues occurred, billing, deposit money into bank, employee evaluations.
- Oversaw front desk operations, ensuring exceptional patient experience and satisfaction.
- Managed scheduling and appointment systems to optimize clinic workflow.
- Trained and mentored staff on customer service protocols and office procedures.
- Implemented process improvements to enhance efficiency in patient check-in/check-out.
- Coordinated communication between patients, physicians, and administrative teams effectively.
- Monitored inventory of office supplies and equipment, ensuring availability for daily operations.
- Resolved patient inquiries and complaints promptly, fostering positive relationships with clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
Customer Service/Receptionist
COLE MEDICAL, INC
07.2005 - 03.2011
- Responsibilities included: Answering phones, taking customer orders, processing invoices and reports, and accounts receivable.
Medical Transcriptionist
EMT
03.2000 - 07.2005
- Responsibilities included: Transcription and submission of interventional surgical reports. Transcription and submission of Radiology reports and hospital admission/discharge records for Northwest Hospital, Sinai Hospital, Carroll Hospital Center, and Greater Baltimore Medical Center.
- Transcribed medical reports with precision, ensuring clarity and adherence to industry standards.
- Reviewed and verified documents for accuracy, maintaining high-quality control throughout transcription process.
- Collaborated with healthcare professionals to clarify terminology and enhance understanding of patient records.
- Implemented streamlined processes to improve efficiency in document turnaround time within team workflows.
- Accurately documented medical dictation to record patient care records.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Applied medical terminology related to provider-specific treatments and techniques.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Attended training associated with role to improve skills and boost speed.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Maintained 100% accuracy rate for spelling and content.
- Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
- Maintained security and privacy of records to protect patients and providers.
- Translated medical jargon into correct terminology.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
- Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
Office/Medical Assistant
Carroll Medical Group
04.1994 - 12.2000
- Responsibilities included: scheduling appointments, patient correspondence, records management, and numerous other office duties. Patient care including venipuncture, EKG, injections, assisting Physician’s with numerous medical procedures, obtaining vital signs, triaging patients and patient results.
- Assisted healthcare professionals in patient examinations, ensuring comfort and safety during procedures.
- Managed patient scheduling and follow-up appointments, enhancing clinic workflow efficiency.
- Administered medications and vaccinations as directed by physicians, adhering to safety protocols.
- Conducted routine laboratory tests and accurately recorded results for physician review.
- Collaborated with medical staff to streamline patient intake processes, improving overall service delivery.
- Implemented electronic health record systems, contributing to improved documentation accuracy and accessibility.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Transcription Certification -
01.2000
Credits for General Studies - RN degree
01.1993
Certified Medical Assistant/Phlebotomist Degree - undefined
01.1991
High School Diploma - General/Business studies
01.1989
Certificate of Technical Studies - Medical Billing And Coding
04-2025
Skills
- Extensive experience in office and medical setting
- Superior typing skills
- Superior communication skills
- Strong grammar abilities
- Strong math abilities
- Organized
- Highly efficient
- Self-motivated
- Ability to multi-task
- Proficient in Word
- Proficient in electronic medical records
- Ability to deal with individuals in a professional manner
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Scheduling
- Strong problem solver
- Critical thinking
- Clerical support
- Customer relations
- Computer proficiency
- Customer and client relations
- Microsoft outlook
- File organization
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Invoice processing
- Meticulous attention to detail
- Mail handling
- Data collection
- Records administration
- Resourceful
- Multi-line phone proficiency
- Client relations
- Spreadsheet management
- Prioritization
- Tech-Savvy
- Confidential document control
- Complex Problem-solving
- Workflow optimization
- Internet research
- Internal communications
- Coordination
- Letter preparation
- Quality assurance
- Account reconciliation
- Correspondence writing
- Office equipment maintenance
Accomplishments
Well organized and proficient in scheduling surgeries. Prior authorizations for surgical procedures and medical record keeping. Make sure operative reports are filed timely for billing. Scheduling appointments for patient's.
Certification
Medical Assistant, Medical Transcription, and Medical Billing and Coding.
Timeline
Administrative Assistant - Medstar Medical Group
12.2020 - Current
Patient Service Coordinator/Attorney biller - Charter Radiology
10.2018 - 12.2020
Insurance Verification Specialist - Westminster Surgery Center
08.2017 - 10.2018
Lead Front Desk Manager - Medstar Orthopedics
03.2011 - 08.2017
Customer Service/Receptionist - COLE MEDICAL, INC
07.2005 - 03.2011
Medical Transcriptionist - EMT
03.2000 - 07.2005
Office/Medical Assistant - Carroll Medical Group
04.1994 - 12.2000
Medix School - Certified Medical Assistant/Phlebotomist Degree,
Westminster Senior High School - High School Diploma, General/Business studies
Career Steps Home Study Course - Medical Transcription Certification,
Carroll Community College - Credits for General Studies, RN degree
US Career Institute - Certificate of Technical Studies, Medical Billing And Coding