Deborah A. Miller
St. Michaels,MD
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
Theo's Steaks, Sides & Spirits
04.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
SERVER/BARTENDER
The Stewart
09.2018 - 02.2023
- Interacted with guest to assess their taste and made specific beverage /food recommendations -Provide excellent service and ensure quality standards are maintained
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
FOOD & BEVERAGE DIRECTOR
Wylder Hotel & Resort
03.2018 - 08.2018
- Maintained smooth front-end operations for dining restaurant -Established rapport with guest to encourage repeat business -Educate staff on wine list and new selections -Oversee beverage inventory, cost control, storage, and service
GENERAL MANAGER
Bistro St. Michaels
03.2013 - 01.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
SERVER
The Inn at Perry Cabin
03.2008 - 09.2012
SERVER
The Inn at Easton
05.2006 - 01.2008
MANAGER
208 Talbot Restaurant
01.2002 - 01.2005
SERVER
208 Talbot Restaurant
01.2001 - 01.2002
Skills
- Bar operations
- Sales techniques
- Client rapport
- Supervision
- Problem solving
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
Certification
- Maryland TIPS Certified
- Opentable
Experience Years
40
Timeline
Server
Theo's Steaks, Sides & Spirits
04.2023 - 04.2024
SERVER/BARTENDER
The Stewart
09.2018 - 02.2023
FOOD & BEVERAGE DIRECTOR
Wylder Hotel & Resort
03.2018 - 08.2018
GENERAL MANAGER
Bistro St. Michaels
03.2013 - 01.2018
SERVER
The Inn at Perry Cabin
03.2008 - 09.2012
SERVER
The Inn at Easton
05.2006 - 01.2008
MANAGER
208 Talbot Restaurant
01.2002 - 01.2005
SERVER
208 Talbot Restaurant
01.2001 - 01.2002
Similar Profiles
David DonohueDavid Donohue
Buyer at Anderby Spirits LLC/ Town & CountryBuyer at Anderby Spirits LLC/ Town & Country
Brianna SnowBrianna Snow
Salad Bar Attendant at Maverick Steaks & SpiritsSalad Bar Attendant at Maverick Steaks & Spirits
Erica LinzeyErica Linzey
Server at Theo'sServer at Theo's
MORGAN PINKNEYMORGAN PINKNEY
Rual Carrier at U.S. Postal ServiceRual Carrier at U.S. Postal Service
CAROL GOLDSMITHCAROL GOLDSMITH
Customer Service Representative/Cashier at High'sCustomer Service Representative/Cashier at High's