Deborah Diel
Modesto,CA
Summary
Dynamic and results-oriented professional with a proven track record at Costless Foods, excelling in customer service and accuracy. Demonstrated ability to enhance customer satisfaction and sales through effective communication and precision in transaction processing. Skilled in teamwork and time management, adept at fostering trust and efficient service, contributing to significant improvements in store efficiency and customer rapport.
Overview
8
8
years of professional experience
Work History
Checker
Costless Foods
11.2016 - 11.2024
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
- Ensured pricing accuracy for all items by conducting daily price checks and updating the system accordingly.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Assisted with unloading customer carts onto conveyor belt.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Increased sales of promotional items by effectively informing customers of ongoing deals and discounts.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
- Ensured accurate cash handling and balanced registers at end of each shift.
- Engaged with customers on sales floor, providing personable shopping experience.
- Supported store opening and closing procedures, ensuring readiness for business.
- Efficiently processed customer transactions to reduce wait times.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
San Mateo High School
San Mateo, CASkills
- Customer service
- Money handling
- Accuracy and precision
- Error detection
- Transaction processing
- Teamwork
- Time management
Timeline
Checker
Costless Foods
11.2016 - 11.2024
San Mateo High School
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