Deborah Donovan
Austin,TX
Summary
Accomplished Director of Operations. Drove significant growth and operational efficiency through strategic planning and execution. Skilled in operations oversight and fostering team productivity, achieving substantial cost savings and revenue increases.
Dedicated Restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Operations
Chez Zee American Bistro
01.2000 - Current
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Mentored and coached team members to foster productive and engaging work environment.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
- Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
- Proved successful working within tight deadlines and a fast-paced environment.
Managing Partner
The Frisco Shop
05.2010 - 11.2017
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Managed restaurant scheduling, foodservice and customer service.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
Manager
Little Italy Restaurant
05.1995 - 01.2000
Skills
- Operational efficiency
- Strategic planning and execution
- Developed and executed budgets
- Forecasting
- Financial administration
- Food safety expertise
- Foodservice management professional
- Payroll
- Marketing
- Financial administration abilities
- Strategic planning
- Operations management
Accomplishments
Past President Greater Austin Restaurant Association
State Board Member Texas Restaurant Association
re
Certification
Texas Food Manager Certified
TABC Certified
Languages
Spanish
Professional Working
Timeline
Managing Partner
The Frisco Shop
05.2010 - 11.2017
Director of Operations
Chez Zee American Bistro
01.2000 - Current
Manager
Little Italy Restaurant
05.1995 - 01.2000
Similar Profiles
Dylan ShoquistDylan Shoquist
Office Manager at Chez Zee American BistroOffice Manager at Chez Zee American Bistro
Paige BradyPaige Brady
Server at Chez Zee American BistroServer at Chez Zee American Bistro
Katy RobinsonKaty Robinson
Barista, Host at Chez Fabien/Main Street Bistro & BakeryBarista, Host at Chez Fabien/Main Street Bistro & Bakery