DEBORAH DOSTER
Havana,Florida
Summary
Dynamic and detailed-oriented professional seeking to leverage technical skills and strong leadership skills into providing high-quality customer service.
Overview
19
19
years of professional experience
Work History
Team Lead A/R Representative
Gray Media Corp
05.2019 - Current
- Posting and balancing of financial data in appropriate software
- Prepare billing and month-end reconciliations for multiple broadcast stations
- Research payments and transactions for multiple broadcast stations
- Review team balance sheet reconciliation of selected broadcast stations monthly
- Enter debits and credits into software applications and databases accurately
- Sort out payments and compile segment of monthly closings and annual reports
- Organize Team meetings monthly.
Customer Service Representative
Randstad (Intuition College Savings LLC)
01.2019 - 04.2019
- Timely answer and assist customers by phone and accurately and politely respond to customers
- Suggest appropriate products and services and route requests to different departments in accordance with policies, procedures, and compliance regulations
- Maintain professional relationships with clients/customers by taking ownership of each customer; Thoroughly identify and resolve any issue, problem, or concern
- Educate customers by communicating rules, assessing impacts, and ensure all client/customer requirements are met
- Responsible for notating customer accounts, capturing inquiries, complaints, and comments, alongside actions taken.
Billing Specialist
Center for Orthopedic and Sports Physical Therapy
01.2018 - 11.2018
- Used CPT and ICD 10 codes daily for billing to insurance companies
- Recorded all insurance and private pay receivables and adjust
- Reviewed all claims returned by insurance carriers with problems and correct to obtain full payment
- Handled incoming calls from patients and insurance companies with insurance issues
- Assisted in the credentialing process to various insurance companies for providers
- Posted daily copayments from patients into billing software.
Part – Time Billing Clerk
Bethel Family Counseling Center
01.2014 - 11.2017
- Responsible for daily billing to insurance companies via web and paper for all office visits
- Use CPT and ICD 9 codes daily for billing to insurance companies
- Record all insurance and private pay receivables and adjust
- Review all claims returned by insurance carriers with problems and correct to obtain full payment
- Handle all incoming call from patients and insurance companies with insurance issues
- Assist in the credentialing process to various insurances for providers.
Billing Specialist / Front Office Specialist
North Florida Sports Medicine & Orthopaedic Center
01.2016 - 08.2017
- Verify insurance for all appointments daily
- File all insurance claims electronically and paper: primary, secondary and third party
- Answer multiline phone system
- Check - in and Check - out patients
- Schedule appointments for patients via face to face or over the phone for multiple doctors
- Collect co pays from patients upon arrival to office and balance at the end of the day
- Update patient demographics and insurance information on an as need basis.
Billing Specialist
Alpha Eye Center
09.2014 - 01.2016
- Verify insurance for all appointments daily
- File all insurance claims electronically and paper: primary, secondary and third party
- Record insurance and all private pay receivables and adjust and deposits as needed
- Review all claims with issues returned by insurance carriers and correct to receive full payment
- Handle all incoming calls regarding patient insurance questions and insurance company problems
- Assist in the credentialing process for provider to various insurance companies.
Part Time Office Manager
Townsend ARC
12.2012 - 08.2014
- Responsible for daily billing to insurance companies for office visits
- Maintain spreadsheet of all insurance payments made to office
- Collect copays from clients upon arrival to office
- Verify and monitor insurance for clients
- Schedule appointments for clients via face to face or over the phone
- Use CPT and ICD 9 codes daily for billing to insurance companies
- Kept accurate filing for EOB’s from insurance companies
- Monthly billing to clients for services rendered
- Kept accurate records of payments made to office by clients.
Medical Receptionist
Dr. Pat & Associates, LLC
06.2011 - 06.2012
- Scheduled patient appointments for the office and to specialists
- Checked patients in and out of the office
- Scheduled specialized tests, including but not limited to laboratory tests, x-rays, MRI scans
- Obtain Authorizations from Insurance companies for patients
- Balanced end of the day accounting and entered daily billing for patients
- Verified and monitored insurance for patients
- Obtained authorizations/referrals for tests and specialists
- Filed, pulled, and copied medical records for patients and/or other Physicians on an as needed basis
- Familiar with CPT and ICD-9 coding
Front Office Assistant
Radiology Associates of Tallahassee
11.2008 - 04.2010
- Scheduled appointments for patients
- Verified and monitored insurance for patients
- Checked patients in for the appropriate departments
- Collected copayments from patients upon checkout
- Greeted and directed patients for appropriate departments
- Dressed and prepped patients for their appropriate procedures
- Updated patient demographics and insurance information in RIS.
BUISNESS OFFICE MANAGER
HERITAGE OAKS RETIREMENT AND ASSISTED LIVING
01.2005 - 10.2008
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Education
2 years of College - Business Admin Degree
Tallahassee Community College
05.2012
High School Diploma - General High School Diploma
James S. Rickards High School
06.1990
Skills
- Performance Monitoring
- Schedule Management
- Regulatory Compliance
- Production Monitoring
- Process improvement
- Time management
References
- Waverly Palmore, 850-212-2754, Finance Manager, 5 yrs.
- Tamara Cornell, 850-228-9484, Team Lead A/R, 4 yrs.
- Walden Parsons, 850-631-0792, Billing Supervisor, 2 yrs.
Timeline
Team Lead A/R Representative
Gray Media Corp
05.2019 - Current
Customer Service Representative
Randstad (Intuition College Savings LLC)
01.2019 - 04.2019
Billing Specialist
Center for Orthopedic and Sports Physical Therapy
01.2018 - 11.2018
Billing Specialist / Front Office Specialist
North Florida Sports Medicine & Orthopaedic Center
01.2016 - 08.2017
Billing Specialist
Alpha Eye Center
09.2014 - 01.2016
Part – Time Billing Clerk
Bethel Family Counseling Center
01.2014 - 11.2017
Part Time Office Manager
Townsend ARC
12.2012 - 08.2014
Medical Receptionist
Dr. Pat & Associates, LLC
06.2011 - 06.2012
Front Office Assistant
Radiology Associates of Tallahassee
11.2008 - 04.2010
BUISNESS OFFICE MANAGER
HERITAGE OAKS RETIREMENT AND ASSISTED LIVING
01.2005 - 10.2008
2 years of College - Business Admin Degree
Tallahassee Community College
High School Diploma - General High School Diploma
James S. Rickards High School
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