Deborah Doub
Pfafftown,NC
Summary
Proven track record in enhancing customer relations and account monitoring, demonstrated at Imprints Cares. Leveraged critical thinking and Microsoft Excel to reduce overdue accounts by 30%, showcasing strong client relations and analytical skills. Expert in streamlining processes for efficiency and accuracy, committed to delivering outstanding results.
Overview
33
33
years of professional experience
Work History
Accounts Receivable Clerk
Imprints Cares
01.2021 - 11.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using [Software].
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
JobCoach
WSFCS
05.1991 - 07.2021
- Coordinated a work program on the campus of WFU for high school students seeking employment after graduation.
- Assessed individual high school students needs and provided tailored resources for successful job training.
- Improved students interview skills through targeted coaching sessions and mock interviews.
- Advised students on appropriate workplace attire, behavior, and communication styles to foster a positive professional image.
- Collaborated with team members to develop innovative coaching strategies, leading to increased students employment skills.
- Tracked student progress and adjusted coaching plans as necessary for employability.
- Enhanced student job performance by developing and implementing personalized coaching plans.
- Maintained detailed records of student interactions, ensuring accurate reporting of program outcomes.
- Provided constructive feedback on resumes and cover letters, enabling clients to create more effective application materials.
- Encouraged continuous training among students by sharing information about relevant training programs and certifications.
- Streamlined job search processes for students, resulting in faster employment outcomes.
- Facilitated workshops on resume writing, networking, and interviewing techniques to improve job readiness.
- Organized networking events connecting clients with potential employers, resulting in multiple successful hires.
- Implemented time management strategies.
- Established partnerships with community organizations to expand available support services for students.
- Conducted regular follow-ups with both clients and employers to address any issues or concerns arising during the employment process.
- Increased job placement rates by fostering strong relationships with local employers.
- Mentored junior Job Coaches in best practices for supporting up coming students successfully transitioning into the workforce.
- Mediated conflicts between employers and employees when necessary, promoting amicable resolutions that preserved working relationships.
- Counseled students one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Monitored students progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for students when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Monitored and tracked students progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Established a supportive environment for students conducting regular check-ins to address any concerns or obstacles during the job search process.
- Provided ongoing guidance and support to students throughout job search and onboarding process.
- Conducted mock interviews to help students prepare for interviews with potential employers.
- Assisted students in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
- Conducted thorough assessments of students strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
- Collaborated with local employers to identify job opportunities for students.
- Implemented practical goal-setting techniques with students to keep them focused on achieving desired outcomes during their job search process.
- Developed and implemented job coaching plans for students with diverse career goals.
- Advocated on behalf of students with potential employers, increasing job placement success rates.
- Facilitated group sessions on career development, enhancing participants' understanding of job market and opportunities.
- Trained and mentored 15-20 new student hires each semester to fulfill various roles.
- Wrote training manuals and protocols for work program.
- Coordinated students schedules.
Education
Associate of Arts - Biblical Studies
Vintage Bible College
Winston-Salem, NC06.2002
High School Diploma -
North Forsyth
Winston-Salem, NC06.1979
Skills
- Customer Relations
- Information gathering and analysis
- Account Monitoring
- Invoice Processing
- Accounts Receivable
- Collections
- Customer service support
- Microsoft Excel
- Strong client relations skills
- Critical Thinking
- Time Management
- Work Planning and Prioritization
- Project Coordination
- Schedule Coordination
- Scheduling and calendar management
- Presenting Ideas and Plans
- Strategic Planning
- Meeting Coordination
- Event Planning
- Schedule Management
- Event Coordination
- Project Management
- Budget Planning
- Team Oversight
- Coaching and Mentoring
- Customer Service Management
- Scheduling
- New Hire Orientation
Gardening
I enjoy planting a spring and fall garden. I preserve and can my bounty. I love and have come to realize the importance of growing and eating my own food. It brings me such joy to cook and share what I raise.
Timeline
Accounts Receivable Clerk
Imprints Cares
01.2021 - 11.2023
JobCoach
WSFCS
05.1991 - 07.2021
Associate of Arts - Biblical Studies
Vintage Bible College
High School Diploma -
North Forsyth
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