Deborah Douglin
Powder Springs,GA
Summary
Performance-Driven Professional with extensive professional experience and strong skills in the following areas: Stellar Management / Supervisor, Ensure Client / Customer Satisfaction, Analytical Abilities, Negotiations, Community Service, Results Oriented, Procedural Documentation, Communication, Creative Problem Solving, Reputable Interpersonal Skills, Team Work
Overview
34
34
years of professional experience
Work History
Real Estate Professional
Maximum One Realty, Crye-Leike Realtors, Ian Marshall Realty, Remax Realty Group
01.2006 - Current
- Assist real estate clients with purchasing or selling homes
- Study current market trends and provide Comparative Marketing Analysis reports for clients
- List properties, provide staging advice, and incite to garner quick sales
- Research Market, locate homes, list properties, advise clients, recommend lenders, inspectors, and other industry professionals to assist potential home buyers and sellers in purchasing or selling homes
- Specialty: REO – Foreclosures and BPO – Broker Price Opinion for Banks
- REO Accounting – Utilize accounting background to manage the bills for the bank properties.
- Coordinated appointments to show marketed properties.
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Manager and Travel Vacation Specialist
JH Cruises & Tours
01.2001 - Current
- Direct operations of the travel agency
- Manage eight outside agents, and support them in their roles
- Research destinations to determine star levels and prior customer reviews
- Coordinate group and individual travel; fundraisers, and reunions nationally and internationally
- Develop Standard Operating Procedures (SOP) for the company
- Facilitate training and team-building activities
- Administered payments for vendors and hotels/resorts
- Specialty: Deaf Group Travel and Wedding Coordination.
- Cross-trained existing agents to maximize team agility and performance.
- Managed and motivated agents to be productive and engaged in work.
Director
InMotion Real Estate Institute
01.2007 - 01.2012
- Ensure developed classes align with the Georgia Real Estate Commission standards
- Oversee Continuing Education courses
- Develop relationships with Builders, Lenders, and Real Estate companies to offer Marketing and Technology continuing education courses to real estate professionals and the community
- Conduct industry analysis
- Review Real Estate Commission requirements for compliance and determine credits per course
- Ensure realtors/agents receive Continuing Education credits to fulfill license requirements
- Recruit and Contract Instructors
- Audit classes
- Facilitate classes and review client feedback to ensure satisfaction or implement changes/improvements
- Specialty: Industry Analysis and compliance
- Sponsor coordination.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Worked closely with organizational leadership to guide operational strategy.
Independent Sales Director
Mary Kay Cosmetics Ltd
01.2001 - 01.2006
- Independent Sales Director of 30+ Independent Consultants for skin care and cosmetics
- Solicited and developed new clients and maintained existing client base
- Led sales cycle from initial client consultation through presentations, price negotiation, and closing
- Planned and conducted sales strategy meetings with sales representatives
- Developed and coached 30+ Independent Consultants
- Key Achievements: Promoted to Sales Director for exceeding the monthly unit quota of $5000 in retail sales
- Recognized for being in the top 2% in the nation
- Top Sales and Top Recruiting awards
- Go-Give awards for self-less assisting of others and the community
- Won a free company car.
- Built relationships with customers and the community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with consultant team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed, and selected consultants and implemented a mentoring program to promote positive feedback and engagement.
Corporate Compliance Analyst
The Home Depot Store Support Center
01.2000 - 01.2002
- Ensure associates comply with established company policies, federal and state regulations, and Consumer Product Safety Commission recalls with emphasis on customer, store, and Truck Driver Safety
- Spearheaded store safety improvements
- Implemented a toll-free safety number for customers
- Document Forklift and Truck Driver Safety Standard Operating Procedures and ensure implementation
- Key Achievements: Launched a toll-free safety number for forklifts
- Revamped driver safety Standard Operating Procedures (SOP) and Best Practices
- Created and implemented recall process for CPSC and Vendor recalls.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Optimized core processes to improve business performance and operational agility.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Merchandise Payables Supervisor
The Home Depot Store Support Center
01.1998 - 01.2000
- Supervise up to twenty associates on the Special Orders team
- Applied strong leadership talents and problem-solving skills to maintain team efficiency, organize workflows, and conduct team-building exercises.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance, coached and trained to improve weak areas, and conducted written performance appraisals.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Performed compensation analysis and recommended compensation adjustments
- Conflict resolution
- Design and conduct hard and soft skills training classes
- Evaluate current procedures, establish new procedures, and train all associates
- Key Achievements: Selected from 16 individuals to train and develop new associates, and cross-train managers and supervisors from other departments in the company
- Received accolades from management and subordinates
- Recommended to spear-head training in the Accounts Payable department.
Synchronization Specialist
The Home Depot Store Support Center
01.1994 - 01.1998
- Responsible for the integrity of vendor item-level data that is transmitted via EDI
- Analyze information obtained and make appropriate recommendations to ensure the accuracy of data in the vendor’s and Home Depot’s system
- Resolve vendor product packaging and labeling discrepancies, and aging suspense discrepancies
- Monitor and maintain Vendor Buying Agreement contracts for accuracy and dispute resolution
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Monitored industry trends to adapt strategies accordingly.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Develop and conduct procedures and training classes
- Key Achievements: Vendors received an increase in data integrity with 30% - 50% improved match rate
- Served as Project Champion for the implementation of Imaging in Accounts Payable and Vendor Buying Agreement departments
- Selected as the only person in the company to collect, arrange, and input payment terms into database system, write queries for analysis, and generate reports detailing findings and recommendations.
Vendor Relations Representative
The Home Depot Store Support Center
01.1990 - 01.1994
- Serve as liaison between The Home Depot and vendors with a strong emphasis on excellent customer satisfaction
- Research and resolve vendor invoice and chargeback discrepancies for costs, discounts, shortages, and unpaid invoices
- Recommend vendors for “Vendor Focus Meetings”
- Initiate and conduct vendor meetings with Vice Presidents, Controllers, Credit Managers, and Sales Representatives
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set the tone of customer experience and provide a welcoming and friendly atmosphere.
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
- Key Achievements: Received multiple accolades and recommendation letters from vendors
- Received numerous employee of the month awards.
Education
Bachelor of Arts in Business Administration - International Business
American InterContinental University
Dale Carnegie, Compliance Policies, Imaging eMedia, Accounting Management Training, Class Statistics, Structured Query Language (SQL), Performance Appraisals, Promotions and Employment, Train the Trainer, Diversity Through Culture, Customer Service - Various Training Courses
The Home Depot
Atlanta, GAN/A - Banking And Financial Support Services
American Institute of Banking, New York, NY
New York, NYSkills
- Management/Supervision
- Sales
- Market Research
- Analytical Abilities
- Procedural Documentation
- Contract Negotiation
- Lender Relations
- Communication/Lead Generation
- Community Service
- Comparative Market Analysis
- Social Media Marketing
- Client/Customer Satisfaction
- Travel Accommodations
- Customer Needs Assessments
- Hotel Accommodations
- Accurate Documentation
- Team Oversight
- Client Retention Strategies
- Itinerary Preparation
- Collect Payments
- Team Member Collaboration
- Regulatory Requirements
Community Leadership
- Powder Springs Community Taskforce, Vice Chair
- Steering Triumphant Innovators of the Next Generation (STING Inc.), Executive Board – Education Chair – Posse Nominator
- Powder Springs Community COVID Response Service Team, Leadership Committee
- Georgia Council for the Hearing Impaired (GACHI), Executive Board
- National Black Deaf Advocates, 15th Annual National Conference Planning Committee
- Atlanta Black Deaf Advocates, Executive Board Secretary
- Pure Faith Youth Outreach, Youth Support Leader
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Director
InMotion Real Estate Institute
01.2007 - 01.2012
Real Estate Professional
Maximum One Realty, Crye-Leike Realtors, Ian Marshall Realty, Remax Realty Group
01.2006 - Current
Manager and Travel Vacation Specialist
JH Cruises & Tours
01.2001 - Current
Independent Sales Director
Mary Kay Cosmetics Ltd
01.2001 - 01.2006
Corporate Compliance Analyst
The Home Depot Store Support Center
01.2000 - 01.2002
Merchandise Payables Supervisor
The Home Depot Store Support Center
01.1998 - 01.2000
Synchronization Specialist
The Home Depot Store Support Center
01.1994 - 01.1998
Vendor Relations Representative
The Home Depot Store Support Center
01.1990 - 01.1994
Bachelor of Arts in Business Administration - International Business
American InterContinental University
Dale Carnegie, Compliance Policies, Imaging eMedia, Accounting Management Training, Class Statistics, Structured Query Language (SQL), Performance Appraisals, Promotions and Employment, Train the Trainer, Diversity Through Culture, Customer Service - Various Training Courses
The Home Depot
N/A - Banking And Financial Support Services
American Institute of Banking, New York, NY
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