DEBORAH DREYSPRING
Corpus Christi,Texas
Overview
26
26
years of professional experience
Work History
Remote Solutions Administrator
MRO Corporation
12.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- As a remote solutions administrator, I have performed tasks such as logging, processing, and delivering required documents to our clients.
- In my current position, I am processing risk adjustment request to our clients.
- Self-motivated, with a strong sense of personal responsibility.
Archives Specialist
National Archives and Records Administration
01.1998 - Current
- I began my career with the National Archives over 35 years ago as an Archives Aid pulling various types of records and attending the University of Texas at Arlington to obtain my Bachelor's degree in History
- I graduated with my Bachelor of Arts degree in History in 1981
- In 1976, I was promoted to Archives Technician and began performing specialized searches as well as performing as the team lead in General Reference and liaison with Federal Agencies
- In 1978, I transferred to the Archives Branch beginning as a research assistant, assisting genealogical researchers with reference in Census records as well as the Bureau of Indian Affairs records
- I assisted researchers and historians in suggesting methods and directions of research
- I performed Archival duties arranging and describing records as well as performing preservation, repair and rehabilitation of damaged records
- I also maintained and recorded humidity and temperatures for archival records
- I cataloged descriptions of holdings for research access to all records
- In 1980, I was promoted to GS-1421-07, IRS Supervisory Archives Technician
- My duties consisted of interviewing and subsequently hiring, scheduling FTE's, performing quarterly and annual evaluations of 30+ employees and planning and ensuring training and development of employees
- I processed incentive awards to improve morale and productivity and held weekly meetings with team members to determine issues of morale and safety and to work out any conflict employees were experiencing
- I assigned batches to employees according to priorities
- I developed work procedures and analyzed work operations to make necessary improvements and assigned and monitored work
- I maintained daily reports identifying backlogs while reconciling work assignments versus billing transaction counts
- I developed, supervised, and trained Archives Aids and Technicians in the areas of work processes in fulfilling requests in IDUPS, CSEDS and refiling all forms of IRS forms
- I determined daily staffing need and planned work schedule, setting priorities to complete all work
- I have completed all of the Records Management Workshops, including Records Disposition Workshop, and Basic Records Operations Workshop
- I have completed coursework in Digital Imaging for Federal Managers and have attended various vendor venues explaining our services to other Federal agencies
- I have also completed coursework and received my Certificate of Federal Management Training
- I have been in the General Reference department as the lead, the one who trains and develops employees, assigns batches and maintains ARCIS for a 99% timeliness
- When I first came to General Reference, I successfully cleared a backlog of over 20,000 refiles in this department
- I am a liaison with Federal Agencies and their Records Officers providing technical assistance for agencies to promote proper record keeping practices; establishing liaison with program officials
- I have cross-trained in the Transfer and Disposal Department planning and controlling the use of space for transferring and storing records
- I am a Subject Matter Expert in ARCIS and have trained others in the use of this system in other departments especially IRS
- In 2010, I was assigned Acting Supervisory Specialist for General Reference and assumed the corresponding duties of maintaining reports and personnel records for the department
- I consistently received "Outstanding" on all of my Appraisals and was awarded a Quality Step Increase for my performance in this position
- I am the lead in the Nationwide Court Project, since 2011, identifying historically significant records for permanent retention as well as staging disposable records in defined areas for ultimate destruction
- This project required knowledge of identifying records of historical nature, maintaining statistics and reporting progress on the project status
- I also serve as the lead of the Bureau of Prisons Disposal Project and formerly the lead of the Bureau of Prisons Relocation Project ensuring that designated disposals are removed from shelving locations; and coordinating major relocation efforts
- Awards:
- Received commendations and awards for areas of production scanning, records maintenance
- Received an Outstanding Achievement Award for my part in the working group to standardize request forms in the TERCS department
- In 2018, I received the Lifetime Achievement Award
- I am well rounded in all areas of the Records Center Operations.
Education
Bachelor of Arts - History
The University of Texas At Arlington
Skills
- Archives Specialist
- Research
- Preservation
- Repair
- Rehabilitation
- Leadership
- Cataloging
- Supervision
- Training
- Records Management
- Digital Imaging
- Federal Management Training
- General Reference
- Liaison
- Transfer and Disposal
- ARCIS
Timeline
Remote Solutions Administrator
MRO Corporation
12.2022 - Current
Archives Specialist
National Archives and Records Administration
01.1998 - Current
Bachelor of Arts - History
The University of Texas At Arlington
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