DEBORAH D. ROSA
Las Vegas,NV
Overview
11
11
years of professional experience
Work History
PERSONAL ASSISTANT TO REALTOR
Nicholas Tulli
Las Vegas, NV
06.2015 - Current
- Advertise available properties.
- Confirm rental application data and personal references.
- Perform credit and background checks.
- Submit paperwork for Southern Nevada Regional Housing Authority.
- Ensure proper maintenance and inspect properties
- Handle work order requests.
- Investigate and resolve resident complaints and concerns in a timely and efficient manner.
- Maintain timely communications with residents, tenants, and homeowners.
- Monitor and complete maintenance and repairs in timely and cost effective manner.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
MOVE IN/RESIDENT SERVICES COORDINATOR
Mynd Property Management
Remote
01.2022 - 11.2023
- Communicate with future residents move in requirements.
- Update ledger accounts.
- Prioritize tasks and projects.
- Assist residents with making payments.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Assuring properties are ready for move in.
- Working with other departments to complete move in.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
APPLICATION DATA PROCESSOR
Mynd Property Management
Remote
12.2019 - 04.2020
- Reviewed and validated applicant's submission of information.
- Communicated with on-site personnel regarding lease procedures and preparing lease documents to ensure compliance and alignment with best practices.
- Processed applications in an efficient, secure, and confidential manner.
- Reported status of applications daily to property manager to help meet productivity goals.
- Weekly team meetings.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Consistently met or exceeded processing deadlines, effectively managing a high volume of incoming applications daily.
- Maintained strict confidentiality of sensitive applicant information, adhering to company policies and regulations.
- Performed comprehensive background checks on applicants as required, ensuring compliance with regulatory requirements.
PORTFOLIO COMMUNITY MANAGER
Firstservice Residential
Las Vegas, NV
03.2019 - 07.2019
- Functioned as a liaison between the Board of Directors, vendors, and homeowners.
- Processed compliance issues reported by inspector.
- Provided guidance to board members regarding community policies all under the realm of state statutes and established rules and regulations.
- Attended board meetings.
- Provided fiscal management through budget preparation and accounts receivable processes.
- Verified and approved invoices.
- Completed board packets, management reports, action lists, and follow ups as necessary.
- Maintained accurate files and communications pertinent to the association.
- Hire and oversee vendors and contractors.
- Conducted common area site inspections regularly.
- Managed calls and correspondence in a timely and professional manner.
- Strong communication skills.
- Project Management.
PORTFOLIO COMMUNITY MANAGER
Sierra Community Management
Las Vegas, NV
10.2018 - 03.2019
- Functioned as a liaison between the Board of Directors, vendors, and homeowners.
- Completed compliance walk throughs for communities.
- Provided guidance to board members regarding community policies all under the realm of state statutes and established rules and regulations.
- Attended board meetings.
- Provided fiscal management through budget preparation and accounts receivable processes.
- Verified and approved invoices.
- Completed board packets, management reports, action lists, and follow ups as necessary.
- Maintained accurate files and communications pertinent to the association.
- Hire and oversee vendors and contractors.
- Managed calls and correspondence in a timely and professional manner.
- Project Management.
COMMUNITY ASSOCIATION MANAGER
Cannon Management
Las Vegas, NV
10.2017 - 10.2018
- Provided management services in compliance with the terms of the management contract
- Assisted board members and homeowners with problem resolution
- Conducted sight reviews and provide oversight of related compliance matters
- Managed general maintenance and upkeep of common areas in a community
- Developing or updating contract specifications to assist in biding out contracted services
- Reviewed and submitted requests for vendor bids, and contracted services
- Hire and oversee vendors and contractors
- Attend Association meetings
- Prepare Board packets, agendas, and calendars in preparation for scheduled and un-scheduled meetings
- Managed Associations Financials and addressed questions from the Board of Directors
- Verified and approved invoices
- Managed Association projects
- Managed calls and correspondence in a timely and professional manner
- Managed general maintenance and upkeep of common areas in a community
- Coordinated/reviewed necessary property surveys/inspections to include, renewals and maintenance oversight
- Provided a high level of customer service by responding to calls, emails and other correspondence in a timely manner.
- Documented and maintained homeowner property files
- Reviewed policies and made recommendations for policy generation and implementation procedures, such as, but not limited to: common area rules and regulations…deed restriction enforcement…collection of assessments…amenity operations (pool access and hours, gate access, clubhouse reservations
- Ensured special projects were completed on-time and within budget
- Compiled, action item lists for Board, manager, and support staff; with updates so all can track progress throughout the month
ON-SITE COMMUNITY ASSOCIATION ADMINISTRATOR
Cannon Management
Las Vegas, NV
05.2014 - 10.2017
- Assisted manager in day-to-day community operations objectives.
- Interpreted and applied knowledge of governing documents.
- Managed calls and email correspondence in a timely and professional manner.
- Attended and took minutes at Homeowner's Association Meetings.
- Maintained property files.
- Updated and generated all required association and management reports.
- Managed parking stickers, pool keys, clubhouse reservations.
- Assisted manager with walk throughs.
- Demonstrated excellent organizational skills and the ability to prioritize daily workload.
- Communicated with homeowners and HOA members and Board members as directed.
- Verified and approved invoices.
- Assisted with general maintenance and upkeep of common areas in a community.
Education
No Degree - Liberal Arts
Lake Forest College
Lake Forest, Il Skills
- Computer Literate
- Rent collection
- Strong communication skills
- Lease administration
- Fair housing compliance
- Multitasking and time management
- Accounting and bookkeeping
- Client relationship building
- Office management
- Document preparation
- Multitasking and organization
- Property management expertise
Timeline
MOVE IN/RESIDENT SERVICES COORDINATOR
Mynd Property Management
01.2022 - 11.2023
APPLICATION DATA PROCESSOR
Mynd Property Management
12.2019 - 04.2020
PORTFOLIO COMMUNITY MANAGER
Firstservice Residential
03.2019 - 07.2019
PORTFOLIO COMMUNITY MANAGER
Sierra Community Management
10.2018 - 03.2019
COMMUNITY ASSOCIATION MANAGER
Cannon Management
10.2017 - 10.2018
PERSONAL ASSISTANT TO REALTOR
Nicholas Tulli
06.2015 - Current
ON-SITE COMMUNITY ASSOCIATION ADMINISTRATOR
Cannon Management
05.2014 - 10.2017
No Degree - Liberal Arts
Lake Forest College