DEBORAH DUDLEY

• Excellent customer service skills,including ability to deal professionally with merchant issues,problems and questions.
• Knowledge of and ability to explain retail credit products as well as division policies and procedures.
• Resolve and explain funding/settlement inquires and issues.
• Handle accounting debit/credit transaction,ledgers and balances.
• Excellent communication skills,both verbal and written.
• PC skills, including systems Fiserv,Nautilus,Cisco,Sales force,CMFS,Brain-shark,Accurint& Web Dashboard.
• Provides ongoing day-to-day process-oriented services for merchants and dealers,such as account reconciliation,unacceptable sales/returns.Answer questions immediately within authority,defers for additional research forwards to supervision as needed.

• Organized information by studying, analyzing, interpreting and classifying data
• Achieved lifelong aspiration through proven work ethic, dedication and ability to visualize and excel
• Process all Que work load,120 transaction daily
• Maintain 95% audit (Monthly)

• Oversee and motivate team to be relational and provide legendary customer services.
• Approve representatives work process.
• Weekly team huddles
• Motivate team in there current role,also for future roles.
• Mentor in the new hire Ambassador program.
• Coach and develop representatives (side-by-side)
• Assist with call escalations
• Resolve any irritate customer concerns by providing the best accurate solution.
• Correct agents audit transaction to increase accuracy.
• Email to agents for kudos call
• Document agent errors / to show correct process for develop purpose only.

Assist Customers with billing inquiries, finance charges, and online technical assistance.

• Handle 85-95 calls per day with new and existing customers.
• Responsible for new hire shadowing, and on the floor training.
• assist with payments over the phone for delinquent and up to date accounts.
• Process credit balance refunds
• Research merchants request to amend customer's promotional plan.
• Handle escalated help desk calls.

• Exceed quarterly sales by 75%.
• Answered telephone inquiries on banking products including checking,savings,loans and line of credit.
• Maintained friendly and professional customer interactions.
• Continued education on current banking products and services through.
• Handled various accounting transactions.

• Organized work to meet demanding production goals.
• Liaised between customers and manufacturing to design new product.
• Managed team performance by training, mentoring, disciplining and
  motivating employees.
• Made sure that products were produced on time and are of good quality.
• Read and followed standard operating procedures.
• Set and monitored product standards, examining samples of raw products
  and processing tests, to ensure the quality of all finished products.
• Assisted machine operators with finished pieces.
• Planned, scheduled and delegated daily work.
• Prepared and maintained production reports and personnel records.
• Kept work areas clean and neat.
• Maintained quality assurance and customer satisfaction objectives.
• Monitored product standards and quality-control programs.
• Responsible for achieving production requirements

• Responded to customer requests via telephone and email.
• Researched and updated all required materials needed for firm and
  partners.
• Track All incoming and out going packages
• Making sure all express packages was at destination before 12 noon.
• Dispatching to drivers.