DEBORAH DUNN

• Coordinated referrals through insurance and other medical specialists and documented details in patient charts
• Coordinated patient scheduling, check-in, check-out, and payments for billing
• Maintained current and accurate medical records for patients
• Organized and maintained patient chart filing system to promote quick data finding for staff
• Adhered to strict HIPAA guidelines to protect patient privacy
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
• Performed various administrative tasks by filing, copying, and faxing documents
• Supported office staff and operational requirements with administrative tasks
• Managed multi-line phone system and pleasantly greeted patients
• Organized paperwork such as charts and reports for office and patient needs
• Obtained payments from patients and scanned identification and insurance cards
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Checked patient insurance, demographic, and health history to keep information current
• Transcribed phone messages and relayed to appropriate personnel.

• Placed new supply orders, managed inventory and restocked clerical spaces
• Scheduled appointments and maintained department master calendar to facilitate efficient patient flow
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Performed various administrative tasks by filing, copying and faxing documents
• Organized and maintained patient chart filing system to promote quick data finding for staff
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
• Received and routed laboratory results to correct clinical staff members
• Organized paperwork such as charts and reports for office and patient needs
• Maintained patient confidentiality in line with HIPAA regulations
• Provided information for patient admissions and discharges to foster timely processing
• Supported office staff and operational requirements with administrative tasks
• Enhanced office productivity by handling high volume of callers per day
• Developed training protocols for new unit secretaries.

The Health Services Management Undergraduate Internship was a required course within the Bachelor of Science in Health Services Management (HSMT) program at Bluefield State University. This course allowed me to work within the administrative division of Princeton Community Hospital — WVU Medicine to gain organizational experience working on healthcare issues. The internship was considered a critical and integral part of the degree program in Health Services Management. It provided opportunity for me to integrate classroom learning and theory, acquire management skills in a professional healthcare administrative setting, and to make contacts within the healthcare industry.