Deborah Dunn

• Verified insurance eligibility and coverage for patients.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.

• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Coordinated patient scheduling, check-in, check-out, and payments for billing.
• Maintained current and accurate medical records for patients.
• Performed various administrative tasks by filing, copying, and faxing documents.
• Supported office staff and operational requirements with administrative tasks.
• Managed multi-line phone system and pleasantly greeted patients.
• Obtained payments from patients and scanned identification and insurance cards.

• Placed new supply orders, managed inventory and restocked clerical spaces.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Received and routed laboratory results to correct clinical staff members.
• Provided information for patient admissions and discharges to foster timely processing.
• Enhanced office productivity by handling high volume of callers per day.
• Developed training protocols for new unit secretaries.

The Health Services Management Undergraduate Internship was a required course within the Bachelor of Science in Health Services Management (HSMT) program at Bluefield State University. This course allowed me to work within the administrative division of Princeton Community Hospital — WVU Medicine to gain organizational experience working on healthcare issues. The internship was considered a critical and integral part of the degree program in Health Services Management. It provided opportunity for me to integrate classroom learning and theory, acquire management skills in a professional healthcare administrative setting, and to make contacts within the healthcare industry.