Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Deborah Duraj

Middleburg Heights,OH

Summary

Dynamic and results-oriented Administrative Assistant with a proven track record at Classic Laminations, enhancing office efficiency and accuracy through expert data entry and office administration. Excelled in customer service, fostering positive relationships, and streamlining processes for improved operational productivity. Demonstrates exceptional computer skills and a commitment to excellence, significantly contributing to team success and client satisfaction.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Classic Laminations
10.2007 - 10.2024
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Secretary

Pomerantz and Crosby
02.2008 - 03.2020
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Typed briefs, discoveries, letters to clients, billing
  • Set up new client files
  • set up appointments

Education

High School Diploma -

Mid Park High School
Middleburg Heights, Ohio
06-1975

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Timeline

Secretary

Pomerantz and Crosby
02.2008 - 03.2020

Administrative Assistant

Classic Laminations
10.2007 - 10.2024

High School Diploma -

Mid Park High School
Deborah Duraj