Deborah Duran
SAN JOSE,CA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Goal-oriented manager with distinguished experience in
Medicare industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced with Medicare insurance policy management and client services. Utilizes strong analytical skills to assess client needs and recommend appropriate coverage. Knowledge of regulatory requirements and consistent track record of positive client feedback.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Medicare Insurance Agent
InsuredByDeborah
06.2023 - Current
- Educated clients on Medicare options and benefits, ensuring informed decision-making.
- Developed customized insurance plans based on individual client needs and preferences.
- Assisted in processing applications and renewals, maintaining compliance with regulations.
- Conducted regular follow-ups to ensure client satisfaction and retention of policies.
- Led training sessions for new agents, enhancing team knowledge and performance.
- Analyzed market trends to identify growth opportunities and adjust strategies accordingly.
- Implemented feedback mechanisms to enhance client engagement and address concerns promptly.
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
- Stayed current on industry trends and changes in regulations, enabling informed recommendations to clients seeking optimal coverage solutions.
- Developed a loyal client base by fostering trust and rapport with each individual, leading to numerous referrals and long-term business relationships.
- Communicated with people from various cultures and backgrounds on application process.
Broker Sales Manager
Essence Healthcare
09.2020 - 05.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Held weekly meetings with Agencies to identify techniques to overcome sales obstacles.
- Developed and implemented comprehensive training program.
- Resolved customer issues quickly and managed over 200 brokers to increase sales and meet quota
- Developed and implemented comprehensive agent training program.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Initiated new sales and marketing plans for product roll-outs and distribution
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Director of Sales and Marketing
Stanford Healthcare Advantage
07.2019 - 09.2020
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Organized events and product presentations related to national conferences and conventions.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Community Marketing Representative
Stanford Healthcare Advantage
08.2015 - 07.2019
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements in the Medicare space
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Distributed advertising and marketing collateral to store locations.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Identified appropriate marketing channels and target customers for campaigns.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Sales Representative
SCAN Health Plan
11.2009 - 07.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Evergreen Valley College
San Jose, California, CASan Jose State University
San Jose, California, CASkills
- Market and Competitive Analysis
- Medicare and Compliance Standards
- Sales Presentation
- CRM Software
- Sales Territory Growth
- Consultative Selling
- Prospecting Skills
- Motivational Leadership
- Preservation Methods
- Time Management
- Persuasive Negotiations
- Sales Expertise
- Market Intelligence
- Market Research
- Team Oversight
- Health Code Standards
- Account and Territory Management
- Verbal and Written Communication
- Goal oriented
- Prospecting techniques
Certification
Life and Health Insurance License
0C82908
Languages
English
Full Professional
Timeline
Independent Medicare Insurance Agent
InsuredByDeborah
06.2023 - Current
Broker Sales Manager
Essence Healthcare
09.2020 - 05.2023
Director of Sales and Marketing
Stanford Healthcare Advantage
07.2019 - 09.2020
Community Marketing Representative
Stanford Healthcare Advantage
08.2015 - 07.2019
Sales Representative
SCAN Health Plan
11.2009 - 07.2015
Evergreen Valley College
San Jose State University