Deborah Dutcher
Cantonment,FL
Summary
Adept at enhancing billing accuracy and compliance, I leveraged my expertise in ICD-10 Coding and problem-solving at Escambia County EMS-Ambulance Billing to significantly reduce claim denials. My continuous learning mindset and ability to lead teams in adopting best practices have consistently improved operational efficiency and patient data security, underscoring my commitment to excellence in medical coding and billing.
Overview
20
20
years of professional experience
Work History
Medical Coding and Billing Specialist
Escambia County EMS-Ambulance Billing
06.2023 - 01.2024
- Reduced claim denials by consistently ensuring accurate and compliant coding practices in line with regulatory standards.
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, resulting in more precise medical codes.
- Streamlined billing processes for improved efficiency by maintaining up-to-date knowledge of coding guidelines and procedures.
- Ensured timely submission of claims by diligently meeting deadlines for coding assignments, reducing the risk of delayed payments from insurers.
- Enhanced medical coding accuracy by meticulously reviewing patient records and diagnoses.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Care Provider
Self-employeed
01.2010 - 12.2020
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored for each patient's needs.
Physician Billing Specialist
Sacred Heart Physician Billing
06.2003 - 12.2009
- Demonstrated commitment to customer service excellence by addressing patient inquiries and concerns promptly, establishing trust and rapport among clients.
- Resolved complex billing issues through thorough research, analysis, and effective communication with relevant parties.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations.
- Expedited reimbursements with efficient follow-ups on outstanding claims and negotiating with insurance carriers.
- Verified insurance of patients to determine eligibility.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Used data entry skills to accurately document and input statements.
- Performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
ER Registration Representative
West Florida Hospital
10.1997 - 01.2001
- Enhanced patient satisfaction by efficiently registering and admitting emergency room patients.
- Served as a reliable point of contact for patients and family members, addressing inquiries and directing concerns to appropriate personnel when necessary.
- Contributed to a positive work environment by collaborating closely with colleagues in both clinical and administrative roles.
- Assisted with training new ER Registration Representatives, increasing team efficiency and productivity.
- Provided compassionate support to families during difficult situations, enhancing overall patient experience.
- Expedited urgent registrations by prioritizing critical care cases according to established protocols.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Increased patient privacy compliance by thoroughly explaining HIPAA regulations to each individual during registration.
Medical Records Coder
EMS-Ambulance Billing
10.1988 - 09.1993
- Enhanced interdepartmental communication by collaborating with healthcare providers to clarify documentation discrepancies.
- Increased efficiency within the department through effective time management and prioritization of tasks.
- Improved overall coding accuracy by implementing ongoing education and training for staff members.
- Maintained high-quality coding performance by consistently meeting or exceeding productivity benchmarks.
- Contributed to a positive work environment through active participation in team meetings and collaborative problem-solving efforts.
- Ensured continuity of care by maintaining thorough and accurate documentation for patient transfers and handoffs between healthcare providers.
- Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Maintained accuracy, completeness, and security for medical records and health information.
- Input data into computer programs and filing systems.
Education
No Degree - Diploma in Medical Billing And Coding
Virginia College
Pensacola, FL01.2018
No Degree - Medical Coding And Billing
Pensacola Junior College
Warrington Campus2002
Skills
- HIPAA Compliance Knowledge
- Insurance claims processing
- Continuous learning mindset
- Auditing and Quality Assurance
- Team Leadership and Training
- Data Entry
- Medical claims coding
- Medical Terminology
- Knowledgeable in [Software]
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Effective ICD-10 Coding
Ancestry, Sewing, Increasing Knowledge by reading
I love to learn about history and what better way to do it then through my own ancestry records. I enjoy investigating records
and I love to read to increase my knowledge on everything. I love to sew and would love to learn to make quilts for Nursing
Home Patients. I love the outdoors especially the beach.
Timeline
Medical Coding and Billing Specialist
Escambia County EMS-Ambulance Billing
06.2023 - 01.2024
Care Provider
Self-employeed
01.2010 - 12.2020
Physician Billing Specialist
Sacred Heart Physician Billing
06.2003 - 12.2009
ER Registration Representative
West Florida Hospital
10.1997 - 01.2001
Medical Records Coder
EMS-Ambulance Billing
10.1988 - 09.1993
No Degree - Diploma in Medical Billing And Coding
Virginia College
No Degree - Medical Coding And Billing
Pensacola Junior College
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