Deborah Egan

Litigation Adjuster

Kemper Insurance

04.2022 - 03.2024

Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the claims process.
Balanced competing priorities under tight deadlines without compromising quality or attention to detail in case management.
Improved negotiation strategies for settlements with effective communication and persuasive tactics.
Conducted comprehensive claim investigations to gather evidence, interview witnesses, and obtain relevant documentation.
Collaborated with legal team members to strategize defense plans and prepare for potential litigation proceedings.
Expedited claim resolution by promptly responding to inquiries from both insureds and claimants alike.
Achieved favorable case outcomes by thoroughly investigating claims, identifying liability, and evaluating damages.
Maintained compliance with state regulations through diligent record-keeping and adherence to industry best practices.
Enhanced negotiation skills through continuous professional development opportunities, including training seminars and workshops.
Address subrogation opportunities when applicable.
Preserved confidentiality of sensitive information while effectively communicating case details with involved parties as needed.
Mentored junior adjusters by sharing knowledge and experience, fostering a collaborative team environment for continued growth and success.
Reduced company exposure by accurately assessing risk factors and recommending appropriate settlement options.
Managed a high volume of cases while maintaining organization and prioritizing tasks according to deadlines.
Developed strong relationships with clients by providing clear communication and updates on case progress.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Reviewed police reports, medical treatment records, and physical property damage.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Maintained contact with claimants and attorneys to determine treatment status.
Negotiated bodily injury settlement agreements to resolve disputes.