Deborah Eisenhauer
Colorado Springs,CO
Summary
Dynamic Bankruptcy Specialist with extensive experience at Ford Motor Credit, excelling in financial analysis and case management. Proven track record in optimizing workflows and enhancing client satisfaction. Skilled in loss prevention and compliance, with a strong ability to communicate effectively and develop tailored solutions for clients' financial needs.
Overview
2026
2026
years of professional experience
Work History
Bankruptcy Specialist
Ford Motor Credit
- Managed bankruptcy case files, ensuring compliance with legal and regulatory requirements.
- Analyzed financial documents to assess client eligibility for various bankruptcy options.
- Coordinated communication between clients, attorneys, and internal teams to streamline processes.
- Maintained accurate records of all case-related activities and documentation in the system.
- Provided guidance on bankruptcy laws and procedures to clients during consultations.
- Developed training materials for new staff on bankruptcy processes and software tools.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Identified potential fraudulent activities, conducting comprehensive investigations into suspicious bankruptcy filings.
- Collaborated with attorneys to ensure proper representation of clients during bankruptcy hearings and negotiations.
- Optimized internal workflows, implementing organizational systems that streamlined case management procedures.
- Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.
- Evaluated client assets and income sources, developing customized repayment plans tailored to individual financial needs.
- Facilitated successful debt discharges by proactively addressing potential challenges and roadblocks within the legal process.
Funding Specialist
Ford Motor Credit
- Analyzed funding applications to ensure compliance with internal policies and regulations.
- Collaborated with cross-functional teams to streamline funding processes and enhance customer experience.
- Developed comprehensive reports on funding trends to support strategic decision-making initiatives.
- Managed communication between clients and financing partners to facilitate timely approvals and disbursements.
- Reviewed financial documentation for accuracy, ensuring alignment with funding guidelines and requirements.
- Trained junior staff on best practices for processing funding requests and utilizing relevant software tools.
- Implemented process improvements that reduced turnaround time for funding approvals by optimizing workflows.
- Conducted regular reviews on portfolio performance metrics related specifically toward measuring effectiveness regarding securing necessary financing resources required per initiative undertaken internally.
- Provided guidance to colleagues on effective fundraising strategies, boosting overall team performance.
Loss Prevention
Ford Motor Credit
03.2024 - 03.2025
- Implemented loss prevention techniques to minimize shrinkage and protect company assets.
- Addressed potential risks proactively; implemented loss prevention protocols that maintained security within the establishment.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
Customer Service Representative
Ford Motor Credit
09.2001 - 03.2009
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Maintained accurate customer account information using Ford's CRM systems.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Assisted customers in navigating financing options, ensuring clarity and satisfaction.
- Processed loan applications and ensured compliance with company policies and procedures.
- Identified opportunities for process improvements, contributing to enhanced customer experience.
- Trained new representatives on best practices for customer interaction and problem resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma - Business
Coronado High
Colorado Springs, COSkills
Loss prevention
Timeline
Loss Prevention
Ford Motor Credit
03.2024 - 03.2025
Customer Service Representative
Ford Motor Credit
09.2001 - 03.2009
Bankruptcy Specialist
Ford Motor Credit
Funding Specialist
Ford Motor Credit
High School Diploma - Business
Coronado High