Deborah Ellis
Hospitality Management
Fairview,NC
Summary
High-energy hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Motivated to learn, grow, and excel in hospitality sales.
Overview
31
31
years of professional experience
Work History
Assistant General Manager
Extended Stay America
Asheville, NC
11.2019 - Current
- Mentor and motivate team members to achieve positive guest experiences
- Maintain top Medallion Scores within company
- Motivate, train, and coach employees to 100% guest readiness
- Coach to staff strategies for completing work and smoothly carrying out Extended Stay America expectations
- Handle cash accurately and prepare deposits
- Resolve problems promptly to elevate customer approval
- Boosts RevPar by implementing sales cycle procedures related to new business development through direct communication with guests and forwarding information to sales team
- Conduct site tours to excite new potential business accounts
- Create amenities to ensure guests feel “at home” during their stay
- Maintain relationships with company representatives and guests through active and prompt communication
- Research competitors rates daily and communicate information to revenue manager
- Research events in area, compare rates, and communicate information to increase RevPar
General Sales Manager
Charming Charlie
Asheville, NC
09.2011 - Current
- Maintained exceptional in store experience
- Developed high performance teams through training, observing, and coaching
- Executed excellent visual merchandising and standards to maximize business results
- Trained and developed business acumen within store and district levels
- Analyzed sales results daily to identify areas of opportunity and coached to those behaviors increasing KPIs
- Maintained operational excellence - above company, region, and district audit results
- Consistent above company, region, and district shrink levels - trained district in leading successful inventories through proper planning and execution
- Led and participated in new store openings - trained new and existing stores in visual merchandising
- Trained and development teams within district
- Led district in DSM absence - leading conference calls, resolving customer issues, and delivering company directives
- Recruiting and interviewed new candidates for open positions within district
Assitant Manager
Christopher & Banks
Asheville, NC
10.2008 - 11.2010
- Consistently delivered excellent customer service
- Maintained operational excellence
- Ensured team was trained properly in selling program and POS
- Led team to positive credit and reward results
- Executed excellent visual merchandising and standards
- Created visual presentations when plan was not available
- Planned and led fashion shows
Office Manager
James E Ellis P.L.S
, NC
01.1999 - 01.2008
- Family owned land surveying company
- Direct link to client
- Researched deeds, met with planning boards, recorded plats
- Organized appointments
- Payroll, paid ins and outs, invoices
Store Manager
Dressbarn
Asheville, NC
08.1992 - 01.1999
- Originally hired as sales associate, promoted through all levels including store manager, was training to be district training manager
- Rehired by Dress Barn on several occasions to train and develop Asheville team - DSM was demoted to store manager after being diagnosed with illness -rehired to train in position
- Consistently delivered excellent customer experience - presented with several C.A.T.H.Y awards
- Planned and hosted several large fashion shows - Baptist Woman's Meeting over 200 in attendance,
- River Ridge Center outdoor fashion shows, and wardrobing seminars
- Maintained operational excellence - consistent positive audit results
- Created high performance teams through training and coaching
- Executed successful inventories - above company average shrink results
- Led team through transition of two separate locations into one Dress Barn/Dress Barn Woman location
- Awarded Red Star - receiving all merch from buyers from petites to woman's sizes, accessories, and footwear
- Positive history of promoting from within on every level
- Worked closely with DM in auditing stores within district
- Led district meetings training teams in wardrobing and customer suit fittings
- Trained and developed stores within district in visual excellence
- Trained new managers - assistant to store manager levels
Education
Some College (No Degree) - Sales And Marketing Education
Asheville Buncombe Technical Community College
Asheville, NCSkills
Exceeding Guest Experience Expectations, Medallia and Social Media Scores, Organizational Skills, Highly Motivated
Management, MerchandisingNC Tanning Certification
Driver's LicenseTimeline
Assistant General Manager
Extended Stay America
11.2019 - Current
General Sales Manager
Charming Charlie
09.2011 - Current
Assitant Manager
Christopher & Banks
10.2008 - 11.2010
Office Manager
James E Ellis P.L.S
01.1999 - 01.2008
Store Manager
Dressbarn
08.1992 - 01.1999
Some College (No Degree) - Sales And Marketing Education
Asheville Buncombe Technical Community College