Deborah Ellis
Battle Creek,MI
Summary
Accomplished Multi-Unit Manager with a proven track record at Skymint, excelling in operations management and staff development. Enhanced employee engagement and customer satisfaction by optimizing processes and fostering teamwork. Successfully reduced turnover through effective mentoring and coaching, demonstrating strong problem-solving and multitasking abilities.
Overview
25
25
years of professional experience
Work History
Multi-Unit Manager
Skymint
12.2024 - 07.2025
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Store Manager
Skymint
01.2021 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Hot Topic
11.2000 - 01.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Tekonsha High School
Tekonsha05-1990
Skills
- Operations management
- Sales growth
- Staff development
- Employee engagement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Timeline
Multi-Unit Manager
Skymint
12.2024 - 07.2025
Store Manager
Skymint
01.2021 - 12.2024
Store Manager
Hot Topic
11.2000 - 01.2021
Tekonsha High School
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