Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Ellis

Claremont

Summary

Proven ability to be an excellent Customer Service Rep throughout my employment career. Committed to very detail oriented. Known a great team player and problem solver. I have proven that I can go above and beyond what I am expected to do. Saved 2 of employer's money by being observant, one preventing a theft at Lowe's of approximately $1000 at my register. The other employer Federated Insurance, saved the company $38,000 by upgrading the filing system as supervisor in the Personal Lines Record area. I retired from Federated in 2010. The gap in employment is because I decided to return to part-time work to contribute my extensive experience and skills.

I am very organized and known for high productivity and efficiency in task completion. Specialize in records management, and public service. Excel at communication. problem-solving, and time management, ensuring smooth operation within city clerk's office. I am committed to maintaining confidentiality and providing exceptional support to city operations through adept handling of clerical tasks.

Strong communication skills.

Methodical City Clerk with very strong organization. Sound experience working with angry and disgruntled residents and processing a variety of secretarial practices and performing clerical duties such as filing, typing, faxing, and answering calls. Expertise and fluency. I am known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in document management, regulatory compliance, and customer service.

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

31
31
years of professional experience

Work History

Assistant City Clerk

City of Claremont
Claremont
02.2023 - Current
  • Answer calls and provide answers to information needed
  • Process Water/Sewer Billing
  • Input for Accounts Payable/Accounts Receivable
  • Provide forms that are needed for new/current residents
  • Update City Facebook page when needed
  • Update City Website when needed
  • Filing of paid invoices
  • Filing of Permits
  • Greet and help citizens when they come in

Front End Cashier

Lowe's Home Improvement
Owatonna
05.2022 - 11.2022
  • Greeted customers when they entered my area
  • Kept items restocked in the beverage cooler and food racks
  • Kept cashier area clean
  • Provided help if needed to customers using self-checkout
  • Checked customers out at my register that did not want to use self-checkout
  • Checked inventory on items when asked by customer for a specific item

Supervisor - Underwriting Support Specialist

Federated Insurance Company
Owatonna
08.1994 - 06.2010
  • Wrote performance reviews
  • Created flow charts
  • Created PowerPoint presentations
  • Processed work imputed in our work flow
  • Updated the underwriters with rate changes
  • Answered outside Marketing Representative questions when they call
  • Studied and took certificate granted tests (helped in understanding insurance related information)
  • Processed audits

Education

High school diploma -

Owatonna Senior High School
Owatonna, MN

Skills

  • Cash Handling
  • Microsoft Word
  • Problem solving
  • Detail oriented
  • Account Reconciliation
  • QuickBooks
  • Inventory Control
  • Office Management
  • Scheduling
  • Microsoft Excel
  • Data Entry
  • Supervising

Timeline

Assistant City Clerk

City of Claremont
02.2023 - Current

Front End Cashier

Lowe's Home Improvement
05.2022 - 11.2022

Supervisor - Underwriting Support Specialist

Federated Insurance Company
08.1994 - 06.2010

High school diploma -

Owatonna Senior High School
Deborah Ellis