Deborah Falix
Kennett Square,PA
Summary
At American Airlines, I leveraged my expertise in currency exchange and conflict resolution to enhance passenger experience, achieving improvement in customer satisfaction. Skilled in document management and teamwork, I adeptly navigated financial trends and ensured operational excellence, embodying professionalism and adaptability in high-stakes environments.
Overview
32
32
years of professional experience
Work History
Purser Flight Attendant
American Airlines
11.1991 - 08.2023
- Analyzed financial trends and provided detailed financial reports to management.
- Advised clients on financial matters and recommended investments.
- Analyzed and interpreted financial data to inform business decisions.
- Monitored current economic trends and adjusted financial strategies accordingly.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Resolved passenger conflicts and medical emergencies during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted passengers with storing luggage and helped locate seating.
- Collaborated with flight crew to maximize smooth and safe flights.
- Welcomed passengers aboard and provided overview of safety procedures.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Delivered food and beverage service, reading material and other in-flight services.
- Assisted passengers in boarding and deplaning aircraft.
- Advised passengers of flight regulations to maximize safety and security.
- Responded to passenger emergencies to provide first aid.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Completed pre-flight safety checks to reinforce passenger safety.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Used excellent customer service skills in addressing passengers' needs.
- Answered passengers' questions about flight, aircraft and destination.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Education
Social Service
Asbury University
Wilmore, KYSkills
- Cultural Awareness
- Currency Exchange
- Document Management
- Complaint resolution
- Conflict Management
- Passenger Assistance
- Administrative Support
- Multitasking Abilities
- Professionalism
- Adaptability and Flexibility
- Teamwork and Collaboration
- Communication Management Professional
Timeline
Purser Flight Attendant
American Airlines
11.1991 - 08.2023
Social Service
Asbury University