Deborah Farragher
Red Bank
Summary
Accomplished professional with expertise in electronic health record management and effective communication. At Urology Associates Inc, enhanced patient access by coordinating appointments and maintaining accurate records. Proven ability to resolve customer inquiries and improve satisfaction, leveraging attention to detail and active listening. Consistently delivered results, increasing customer retention by 20%.
Overview
19
19
years of professional experience
Work History
Customer Care Representative
Urology Associates Inc
Shrewsbury
12.2021 - Current
- Ensured customer and system account information remained current to facilitate timely resolution of concerns.
- Coordinated appointment scheduling and confirmation for patients at Urology Associates to enhance patient access.
- Maintained accurate patient records in electronic health record system to support effective patient care.
- Collaborated with medical staff to ensure seamless patient care experience.
Technical Support Representative
Vonage Business Solutions
Holmdel
12.2012 - 12.2021
- Resolved customer inquiries through phone and chat support.
- Assisted users with account setup and troubleshooting issues.
- Documented technical issues in ticketing system for tracking.
- Provided feedback to management on recurring technical issues.
Customer Service Representative
Tatiana and Company
Red Bank
03.2007 - 11.2012
- Addressed customer inquiries and complaints with timely, professional responses, enhancing customer loyalty.
- Guided customers in product selection aligned with their needs and preferences, improving overall experience.
- Delivered customer support via phone and email, ensuring satisfaction and retention.
- Maintained detailed records of customer interactions and feedback in systems.
Skills
- Electronic health record management
- Appointment scheduling
- Data entry accuracy
- Effective communication
- Attention to detail
- Active listening
- Customer account management
State Law Leaves - Information
Refer to FMLA State Exceptions chart
Certification Form - Submission
15 calendar days, Send to HR Service Center, Email: myTHDHR@homedepot.com
Sick Personal Time - Interaction
Refer to Time-off Benefits - US SOP
Qualified Status Changes - Contact
1-800-555-4954, within 30 days
Benefits During Leave - Information
Refer to Benefits Continuation section
Personal Data Changes
Employee Self Service (ESS), myTHDHR.com, last 4 digits of Social Security Number
Contact List
1-866-myTHDHR (1-866-698-4347), myTHDHR@homedepot.com, 1-800-555-4954, livetheorangelife.com, 1-866-400-8762, 1-800-508-4015, 1-800-519-6689, 770-384-2611, thdhomerfund.org
Health Care Provider Form
Provider's name, Provider's business address, Type of practice/medical specialty, Telephone, Fax, MM/DD/YY, False, False, False, False, False, False, False, False, False, False, MM/DD/YY
Return To Work Release Form
Associate's Name, Associate's Job Title, Associate ID, Location/Store #, MM/DD/YY, False, False, MM/DD/YY
Job Title
Associate's Job Title
Associate Id
Associate ID
Fmla
1 year, 1,250 hours, 12 weeks, 12 weeks, original or equivalent, equivalent pay, benefits
Action Steps
HR Service Center, 1-866-myTHDHR (1-866-698-4347), Manager/HR Partner, 30 calendar days, 3 calendar days, Certification of Health Care Provider Form, 15 calendar days, Send directly to Leave of Absence Case Specialist, Employee Self Service (ESS), Email: myTHDHR@homedepot.com, If eligible, True, California, Hawaii, New Jersey, New York, Rhode Island, State disability forms or phone number, Company's Third Party Administrator, 1-866-400-8762, 1-800-508-4015, Treating physician must complete Return to Work form, Send directly to Leave of Absence Case Specialist, Employee Self Service (ESS), Email: myTHDHR@homedepot.com
Timeline
Customer Care Representative
Urology Associates Inc
12.2021 - Current
Technical Support Representative
Vonage Business Solutions
12.2012 - 12.2021
Customer Service Representative
Tatiana and Company
03.2007 - 11.2012