Deborah Ferguson
Franklin,KY
Summary
Seasoned professional with a robust background in customer service and property management, notably with Downtown Rentals. Excelled in cash handling and management, alongside fostering strong customer relationships through effective communication. Demonstrated problem-solving aptitude, enhancing operational efficiency. Skilled in training and mentoring, ensuring team excellence in service delivery.
Overview
48
48
years of professional experience
Work History
Cashier
Piggly Wiggly
Franklin, KY
09.2019 - Current
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided excellent customer service by greeting customers and offering assistance
- Developed strong customer service skills by providing efficient and accurate service
- Counted and balanced cash drawer at the beginning and end of each shift.
- Followed company security procedures for handling large sums of money.
Rental Property Owner
Downtown Rentals
Franklin, KY
07.1995 - 03.2012
- Advertised available units using various media outlets including print, radio, television, internet
- Maintained accurate records of rent payments and other financial information related to the property
- Resolved disputes between tenants amicably whenever possible
- Handled evictions according to legal procedures when necessary
- Reviewed insurance policies regularly to ensure adequate coverage for all properties
- Managed tenant relations, responding promptly to complaints or requests for assistance
- Conducted regular inspections of properties to identify any maintenance or repair needs
- Performed background checks on prospective tenants prior to approving lease agreements.
Office Manager
Graves Gilbert
Bowling Green And Franklin, KY
04.1976 - 06.1989
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Created and maintained filing systems to ensure accurate record keeping
- Managed office flow by providing direct support to patients
- Implemented processes to streamline workflow throughout the office environment
- Conducted research projects as required by upper management.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained confidential records relating to personnel matters.
- Monitored inventory levels and placed orders when needed.
- Hands on with patients vitals, drawing blood, giving shots , etc
- Assisted Dr's
Education
Surgical Technology
Bowling Green Tech
Bowling Green, KYSkills
- Work Task
- Cash handling and management
- Training
- Problem-solving aptitude
- Written and verbal communication
- Issue Resolution
- Excellent Communication
- Drawer management
- Customer Service
- Customer Assistance
Affiliations
- I like to be very involved in my church
- I love to be with my family
- Enjoy playing bingo
Timeline
Cashier
Piggly Wiggly
09.2019 - Current
Rental Property Owner
Downtown Rentals
07.1995 - 03.2012
Office Manager
Graves Gilbert
04.1976 - 06.1989
Surgical Technology
Bowling Green Tech