With 45 years of diverse work experience, navigated various roles in the music industry as a roadie, merchandiser, runner, wardrobe assistant, and caterer. Honed skills in driving and dispatching for Seattle cab companies before transitioning to a successful career as a travel broker specializing in air miles transactions for affluent clients. Gained valuable experience in fast food establishments during teenage years. Extensive background across different industries showcases adaptability and versatility as an employee.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Field Representative
UNITED STATES CENSUS BUREAU
06.2020 - 01.2025
Survey taker for the decennial Census during 2000, 2010, 2020
Transitioned to field representative for NCVS survey in Nov 2020
Completed a comprehensive and thorough training program from Nov 2020 to Jan 2021
Primary duties focused on making first contacts of client list based on addresses only. Utilized several forms of research to determine eligibility of selected addresses.
Made initial contact through an in-person visit. Also used LARO phone data base to determine occupancy of household.
Verified individuals and built long term rapport with clients, as this is an ongoing survey taking place over a 3.5-year period
New and continuing addresses are assigned monthly. Ranging from 15- 35 cases per month
Maintained professional meetings and relationship building with clients every 6 months
Primary goal was to interview each eligible household members from age 13 and up.
Self-motivation, commitment to the survey and proper record keeping skills are mandatory and non-negotiable.
Required to drive long distances at times and possess the ability to utilize Maps &/or neighboring addresses to ensure correct location is found
Periodically the ability to overcome reluctant or even hostile clients and convert them to co-operation.
Required a positive and friendly yet very professional, knowledgeable presentation of self to obtain detailed PII data and statistical information
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Hostess, Cashier, Front Counter Sales Rep
OCEAN BLUE LLC
10.2017 - 03.2020
Performed all opening and closing duties, including but not limited to daily/eve cash reconciliation.
Ordered, stocked and maintained product inventory, maintained an extra clean premises daily
Greeted incoming clients and interacted with them in a favorable manner to ensure their satisfaction and expectations were met (with boundaries)
Responsible for in house and printed advertising special themed events and holiday parties
Managed onsite playlists and visual media in an 18+ adults-only environment
Worked closely with owner and staff to maintain a high standard of professionalism and appearance
Built relationships with customers to encourage repeat business.
Answered questions about store policies and addressed customer concerns
Maintained a clean and organized store environment for an enhanced shopping experience.
Engaged in friendly conversation with customer to better uncover individual needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Monitored customers for signs of security concerns and escalated issues to management.
Front Desk Sales and Service Associate
2GO SERVICES
01.2004 - 04.2007
Dispatcher using multiple phone lines, responsible for large scale simultaneous lunches
Organized catering events and assigned food delivery services to a variety of drivers throughout King & Pierce County.
Maintain loyal customer satisfaction, purchasing and inventory control.
NW Regional Sales Manager
MARGARITAVILLE USA
03.1997 - 01.2004
Manage a team of 4-10 regional sales representatives.
Review operational records weekly and project sales to determine profitability, estimate how future events could be improved.
Responsible for revenue ranging from 1K to 20K in cash per event. i.e. Bite of Seattle, 4th of July, Bumbershoot and Victorian Christmas shows, to name just a few.
Monitor customer preferences to determine focus of inventory.
Coordinate all services for event success, such as transportation, facilities, signage, displays, special needs requirements.
Obtain permits from fire and health departments to erect displays and exhibits and serve product at events all around the greater Pacific Northwest & Canada.
Executed successful promotional events and trade shows.
Education
High School Diploma - undefined
Holy Names Academy
Seattle, Washington
06.1983
Skills
A quick learner, Im able to absorb new systems or programs with relative ease Motivated to obtain a position after spending some years as a homemaker, and living abroad for several years Self-starter, meticulous about details and a team player My general outlook is one of success-oriented results in whatever Im doing while I look for the good in others
Trade shows
Cash handling
Reliability
Organizational skills
Adaptability
Certification
Wa. State DOT Flagger trained, Kirkland, Washington
Certified May 2021
Basic life support, CPR & first-aid emergency training, Bellevue, Washington
Certified May 2020
International Dealers Academy, Las Vegas, Nevada
Dealer Certification, May 1992 - Dec 1992