Deborah Flanary
Essex,MD
Summary
Dynamic and results-oriented Lead Office Administrator with a proven track record at Mercy Hospital. Excelled in managing patient records and enhancing patient satisfaction through efficient appointment setting and warm patient interactions. Demonstrated expertise in reducing waste by effectively managing inventory, showcasing strong organizational and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Lead Office Administrator
Mercy Hospital
10.2019 - Current
- Managed appointments, registrations and patient relations in busy office.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Managed appointments, registrations and patient relations in busy office.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Received, recorded and filed medical payments by check, cash, and credit card.
Front Desk Receptionist
MedStar Health
09.2016 - 10.2019
- Scheduled appointments accurately, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Office Receptionist
Mercy Hospital
01.2014 - 09.2016
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
Education
High School Diploma -
Our Lady of Pompei
Baltimore, MD05-1981
Skills
- Appointment Setting
- Managing patient records
- Follow-up skills
- Office procedures understanding
- Patient Scheduling Proficiency
- Chart updates
Timeline
Lead Office Administrator
Mercy Hospital
10.2019 - Current
Front Desk Receptionist
MedStar Health
09.2016 - 10.2019
Office Receptionist
Mercy Hospital
01.2014 - 09.2016
High School Diploma -
Our Lady of Pompei
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