Deborah Fleet
Retired
Albuquerque,New Mexico
Summary
As compliance-focused professional, brings valuable experience in navigating intricate appeals and dispute resolution procedures. Known for collaborating effectively with team members to achieve high-quality outcomes and adapt to evolving regulatory requirements. Skilled in analytical problem-solving and efficient case management, ensuring timely and accurate resolutions.
Overview
43
43
years of professional experience
Work History
Appeals Specialist
Blue Ross Blue Shield
06.2002 - 03.2020
- Managed multiple priorities simultaneously while maintaining attention to detail and meeting deadlines under pressure.
- Regularly received commendations from supervisors for demonstrating exceptional commitment to customer service and dedication to client satisfaction throughout the appeals process.
- Acted as a departmental resource on appeals matters.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations.
Assistant Manager
Walmart
09.1984 - 03.1997
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Front End Manager
Gibsons Store
05.1978 - 04.1984
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Department Manager
Montgomery Wards Department Store
10.1976 - 05.1978
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Education
High School Diploma - Required
Eastwood High School
El Paso, TX05.1973
Timeline
Appeals Specialist
Blue Ross Blue Shield
06.2002 - 03.2020
Assistant Manager
Walmart
09.1984 - 03.1997
Front End Manager
Gibsons Store
05.1978 - 04.1984
Department Manager
Montgomery Wards Department Store
10.1976 - 05.1978
High School Diploma - Required
Eastwood High School