Deborah Fleming
York Springs,PA
Summary
Organized Office Manager with a proven track record in enhancing productivity through effective team leadership and workflow optimization. Demonstrates strong communication, problem-solving, and adaptability skills to drive office efficiency and align with company objectives. Committed to maintaining high customer satisfaction while supporting organizational growth. Administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements.
Overview
31
31
years of professional experience
Work History
Office Manager
Messiah University
Mechanicsburg, PA
08.2023 - Current
- Reviewed files and records to obtain information and respond to requests.
- Managed office inventory and placed new supply orders.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained confidential records relating to personnel matters.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed orders when needed.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted in developing budgets for departmental expenses.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Medical Assistant and Admin Assistant
Messiah University
Mechanicsburg, PA
08.2022 - 08.2023
- Handled general office duties to support administrative staff during peak hours.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained inventory of office supplies and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Administrative Assistant
Messiah University
Mechanicsburg, PA
07.1994 - 08.2022
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed office supplies inventory and placed orders when necessary.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Scheduled appointments between clients and customers and internal staff members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Medical Coding And Billing -
Central Penn College
Enola, PA03-2023
Skills
- Office inventory management
- Budget management
- Microsoft Excel
- Customer service
- Banking operations
- Staff hiring
- Performance evaluation
- Employee training
- Employee supervision
Affiliations
- Jewelry Making
Accomplishments
- Pride in Performance Award 2023
- Team Falcon Award 2021
Timeline
Office Manager
Messiah University
08.2023 - Current
Medical Assistant and Admin Assistant
Messiah University
08.2022 - 08.2023
Administrative Assistant
Messiah University
07.1994 - 08.2022
Medical Coding And Billing -
Central Penn College
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