Deborah Elaine Ford
Daytona Beach,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Customer-focused professional with successful 25year career in education sector. Dynamic success applying Strategic thinking and Customer service in busy business environment.
Overview
47
47
years of professional experience
Work History
Office Manager
Proclaim Media
DeLand, FL
09.2018 - Current
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed client maintenance daily for radio broadcast programs
Spa Supervisor
Hilton
Daytona Beach,, FL
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Utilized promotions, print and digital marketing to attract new clients.
Administrative Manager
Volusia Memorial
Port Orange, FL
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Updated reports, managed accounts and generated reports for company database.
Mortgage Signing Agent/Notary
Outsource Mortgage Companies/Self-Employed
Palm Coast, FL
03.2014 - Current
- Worked with customers to understand needs and provide excellent service.
- Adhered to social distancing protocols and wore mask or face shield.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Campus Advisor-Alternative Education
Volusia County Schools
Daytona Beach, FL
03.2006 - 06.2014
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Administrative Assistant to the Director
AM 1590 WPUL
Daytona Beach, FL
01.2008 - 01.2013
- Executed record filing system to improve document organization and management.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Created presentations to inform, motivate and persuade internal and external audiences.
Substitute Teacher
Turner County School System
Ashburn, GA
04.2000 - 02.2006
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Worked with principal's office on disciplinary and safety issues.
- Helped students develop life-long learning skills and good study habits.
Campus Officer-Training Instructor
Rollins College
Winter Park, FL
03.1990 - 06.1999
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Evaluated training needs and developed appropriate class offerings.
- Coached junior training staff on correct procedures and optimization strategies.
- Integrated technology resources to maximize training success.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Tracked attendance and evaluated progress for assigned trainees.
- Monitored participant workflow and behaviors throughout training process.
- Introduced standardized training for cohesive learning environments.
- Identified and recommended staff for key positions and departments.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Recruited and trained new members of guest service team.
- Supported productivity increase and business growth through new hire training and mentoring.
- Developed individualized training plans to achieve staff readiness.
- Developed effective training plans based on department needs and objectives.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Implemented diverse instructional methods, optimizing trainee engagement.
Communications Operator
Sand Lake Hospital-ORMC
Orlando, FL
01.1986 - 06.1992
- Assisted over [Number] customers daily by answering questions and transferring to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Received incoming calls and paged individuals and departments over PA system.
- Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
- Properly directed inbound calls in phone queues to improve call flow by [Number]%.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
- Enhanced customer satisfaction ratings by [Number]% by resolving issues professionally and efficiently.
- Participated in team-building activities to enhance working relationships.
Education
Associate of Arts - Theology
Hobe Sound Bible College
Hobe Sound, FL05.2009
Skills
- Team Management
- Policy and Procedure Modification
- Account and Client Reconciliations
- Accounts Payable and Receivable Auditing
- Biweekly Payroll Processing
- Cash Flow and Reconciliation
- Confidence and Drive
- Employee Timesheet Processing
- Meeting Coordination and Support
- Special Event Projects
Timeline
Office Manager
Proclaim Media
09.2018 - Current
Mortgage Signing Agent/Notary
Outsource Mortgage Companies/Self-Employed
03.2014 - Current
Administrative Assistant to the Director
AM 1590 WPUL
01.2008 - 01.2013
Campus Advisor-Alternative Education
Volusia County Schools
03.2006 - 06.2014
Substitute Teacher
Turner County School System
04.2000 - 02.2006
Campus Officer-Training Instructor
Rollins College
03.1990 - 06.1999
Communications Operator
Sand Lake Hospital-ORMC
01.1986 - 06.1992
Spa Supervisor
Hilton
Administrative Manager
Volusia Memorial
Associate of Arts - Theology
Hobe Sound Bible College
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