Deborah Ford
Halethorpe,MD
Summary
Highly motivated and experienced medical patient care specialist with exceptional communication and computer capabilities. Eager to contribute skills and expertise to the growth and success of your company. Confident in ability to provide top-notch care to patients. Known for open-mindedness and positive approach, strives to cultivate an environment that promotes well-being and satisfaction of every patient. Looking forward to further developing and utilizing extensive experience in delivering exceptional patient care by joining your team.
Overview
19
19
years of professional experience
Work History
Medical Secretary (2 Doctors & 2 PA-C)
CAO, OrthoMaryland
11.2020 - Current
- Applied extensive knowledge of company protocols for optimal operational flow.
- Managed complex scheduling systems effectively.
- Provided excellent service through professional call management.
- Demonstrated exceptional attention to detail, contributing to higher project accuracy.
- Enhanced workflow via effective email management.
- Skilled in utilizing Athena and Mod Med for managing Electronic Health Records.
- Optimized system functions to support seamless practice management.
- Optimized system interactions, minimizing delays in customer processing.
- Optimized operational workflows within provider teams.
- Ensured compliance with HIPAA regulations.
- Served as a liaison facilitating communication between the patient and doctor.
- Processed physical therapy documentation, MRI requests, DME requirements, and work records.
- Executed completion of relevant documentation for employee leave processes.
- Facilitated organization of physicians' timetables.
- Coordinated appointments for addressing MRI denial issues through peer discussions.
- Coordinated outreach efforts with imaging facilities, laboratories, hospitals, home care services providers, and medical offices when necessary.
- Facilitated efficient communication in hospital consultation processes.
Operator
CAO, OrthoMaryland
11.2020 - 06.2021
- Coordinated TAS and hospital notifications for timely updates.
- Delegated primary responsibilities for operator call management.
- Managed hospital EMR searches and downloads for operative reports efficiently.
- Handled email consultations to extract and manage patient demographic data using hospital EMRs.
- Ensured timely management of IME report tracking and submission processes.
- Assessed revisions of IME documents and ensured accurate recordkeeping in EMDAT review folders.
- Identified errors in Entrada dashboard to be recorded into Athena encounter by Administrative Manager.
- Labeled referrals, denials, and approvals for accurate processing and routed tasks to the scheduling team.
- Processed medical records in Athena system for accurate distribution to designated recipients.
- Facilitated appointment scheduling through fax notifications to primary care providers.
- Ensured prompt communication of same-day and on-call appointment availability to scheduling team and physicians.
- Maintained and updated employee extension directories.
- Confirmed current insurance details through Athena platform and relevant insurer sites.
- Managed appointment bookings to streamline healthcare operations.
- Confirmed and revised patient records within the Athena platform.
Call Center Service Representative
Symphony Temp Agency (Maximus MD HealthConnection)
07.2019 - 01.2020
- Directed call handling operations centered around health and dental insurance under the Maryland Health Benefit Exchange.
- Provided support for application submission and renewal tasks.
- Demonstrated exceptional proficiency in both verbal and written communication.
- Provided assistance for selecting Medicaid coverage options, including MCO and QHP.
- Offered accurate health care guidance during incoming call interactions.
- Maintained accuracy of customer information and account records.
- Ensured immediate response to customer inquiries.
- Incorporated insights from client input to optimize services.
- Managed multiple types of client requests effectively.
- Experienced in utilizing CRM systems and practices.
- Completed accurate data entry tasks in a timely manner.
- Coordinated interpreter services via the language line while offering technical assistance.
Call Center Agent
GreenDrop
12.2017 - 07.2019
- Elevated community assistance efforts through strategic deployment of automated directories.
- Verified critical information in profiles for proper alignment with distribution standards.
- Managed inbound calls to process customer pick-up initiations and cancellations.
- Maintained precise records of customer interactions and documented details.
Assistant Manager
Royal Farms
12.2005 - 12.2017
- Directed employee workflows to ensure smooth kitchen operations.
- Instructed personnel on food handling and preparation techniques.
- Reconcile cash receipts to maintain accurate financial records.
- Managed financial operations, focusing on handling cash and preparing deposits.
- Resolved customer inquiries and complaints in a professional manner.
- Oversaw stock quantities, initiating restocking at predetermined points.
Education
GED -
Patapsco High School
Baltimore, MDElective courses
Howard County Community College
Columbia, MDCCBC
Baltimore, MDSkills
- Time management
- Problem Solving
- Critical thinking
- Transferable skills
- Customer service
- Teamwork
- Adaptability
- Decision-making skills
- Interpersonal communication
- Empathy
- Active listening
- Organization
- Computer skills
- Professionalism
- Telephone skills
- Administrative skills
- Orthopedic medical knowledge
- Medical Scheduling
- EMR systems
- Insurance verification
- HIPAA
- Medical records
- ICD codes
- CPT coding
- Medical billing
Timeline
Medical Secretary (2 Doctors & 2 PA-C)
CAO, OrthoMaryland
11.2020 - Current
Operator
CAO, OrthoMaryland
11.2020 - 06.2021
Call Center Service Representative
Symphony Temp Agency (Maximus MD HealthConnection)
07.2019 - 01.2020
Call Center Agent
GreenDrop
12.2017 - 07.2019
Assistant Manager
Royal Farms
12.2005 - 12.2017
GED -
Patapsco High School
Elective courses
Howard County Community College
CCBC
Similar Profiles
Kaitlin OhmannKaitlin Ohmann
Admin Floater at Centers for Advanced Orthopedics at OrthoMarylandAdmin Floater at Centers for Advanced Orthopedics at OrthoMaryland
Marilyn ZhaoMarilyn Zhao
Head Intern at Lani Cao Law Firm (Immigration Law)Head Intern at Lani Cao Law Firm (Immigration Law)
Huyen Trang NguyenHuyen Trang Nguyen
Customer service team leader at Cao Kim International ClinicCustomer service team leader at Cao Kim International Clinic