Deborah Forkner Umland
Columbus,OH
Summary
Proven to excel in high-pressure environments, adeptly managed front-of-house operations at Yellow Brick Pizza, enhancing guest satisfaction and streamlining communication. Skilled in inventory management, ADP payroll and cash handling, consistently maintained cleanliness and organization, fostering a positive dining experience. Demonstrates strong communication skills and a commitment to alcohol safety awareness, contributing to a loyal clientele base.
Overview
20
20
years of professional experience
Work History
Event Bartender
Vitria On The Square
02.2024 - Current
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Ensured timely replenishment of bar supplies during events, maintaining a well-stocked inventory for seamless beverage service.
Front of House Manager
Yellow Brick Pizza
05.2013 - 06.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bartender & Server
Bodega
05.2004 - 02.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Skills
- Cleanliness and Organization
- Strong Communication Skills
- Fast Paced Environment Adaptability
- Efficient multitasking
- Reliable and punctual
- Cash handling proficiency
- Adherence to Regulations
- Inventory management expertise
- Wine and Beer Knowledge
- Alcohol Safety Awareness
- Food and Beverage Service
Timeline
Event Bartender
Vitria On The Square
02.2024 - Current
Front of House Manager
Yellow Brick Pizza
05.2013 - 06.2023
Bartender & Server
Bodega
05.2004 - 02.2013
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