Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

DEBORAH FORTUNE

Southfield,MI

Summary

To obtain a position with a growing company that will allow me to utilize my experience and that will allow opportunities for continuous career advancement.

Overview

34
34
years of professional experience

Work History

Sr. Expeditor Custom Order Department

Art Van Furniture
04.2000 - 03.2020
  • Communicate with stores and vendors regarding availability of merchandise.
  • Create sku numbers in the AS400 for merchandise.
  • Generate purchase orders from custom order requests from stores.
  • Reconcile vendor acknowledgements to purchase orders.
  • Update invoices in AS400.
  • Review EDI and communicate with vendors in consistent and timely manner to ensure purchase orders were acknowledged and priced accurately.
  • Ecomm Support, ordered, tracked and followed through on merchandise from vendor to guest home.
  • Reviewed and followed through purchase order shipments for containers and trucks to arrive complete and in a timely manner.
  • Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.

Assistance Office Manager

Art Van Furniture
07.1997 - 04.2000
  • Perform Store Opening and Closing Tasks.
  • Provides Customer Services.
  • Facilitate Transactions.
  • Hiring, training and developing new Employees.
  • Participate in esteem building workshop to learn to respond to people's behavior in the workplace.
  • Oversaw team of 10 people.

Customer Service Representative

Art Van Furniture
03.1986 - 07.1997
  • Handling Phone calls and correspondence with guests.
  • Review credit history for guest when applying for Art Van credit card.
  • Facilitate transactions, balance drawer.
  • Answer Multi phone line system.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to sales representatives requests for products, services, and company information.

Education

High School Equivalent -

Henry Ford High School
Detroit, MI
06.1982

Skills

  • Shipping procedures understanding
  • Warehousing functions
  • Receiving support
  • Retail store support
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Providing vendors/sales support
  • Providing customer service

references

Provided upon request.

Timeline

Sr. Expeditor Custom Order Department

Art Van Furniture
04.2000 - 03.2020

Assistance Office Manager

Art Van Furniture
07.1997 - 04.2000

Customer Service Representative

Art Van Furniture
03.1986 - 07.1997

High School Equivalent -

Henry Ford High School

Similar Profiles

CREATE PROFILE
DEBORAH FORTUNE