Summary
Work History
Education
Skills
organic gardening
Timeline
Generic
Deborah Francis

Deborah Francis

Restaurant Server, Bartender And Bar Manager
Friendswood,TX

Summary

Dedicated server well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Dependable server with 20 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Versatile server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Versatile in customer service possessing 20 years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members.

Work History

Resaurant Server

Cracker Barrel
League City, TX
10.2012 - 07.2020
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset 28 tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Bartender/Manager

Cheers Pub
Friendswood, Texas
06.2005 - 01.2012
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Maintained accurate cash drawer of $400.00 per shift.
  • Decreased waste by 30% through creating and following strict recipes and measurements for drinks.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Reduced inventory losses by 30% by managing beverage inventory with barvision.

Server/Server Trainer

Chilis Grill And Bar
Webster, TX
03.1998 - 05.2005
  • Limited portion sizes and used garnishes to control food costs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.

Education

High School Diploma -

North Babylon High School
North Babylon, NY

Skills

Hospitality service expertise

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organic gardening

I grow different vegetables,and herbs all year round. It's very rewarding

Timeline

Resaurant Server

Cracker Barrel
10.2012 - 07.2020

Bartender/Manager

Cheers Pub
06.2005 - 01.2012

Server/Server Trainer

Chilis Grill And Bar
03.1998 - 05.2005

High School Diploma -

North Babylon High School

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Deborah FrancisRestaurant Server, Bartender And Bar Manager