Deborah Francis
Customer Service
Talladega,AL
Summary
Seasoned management, bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Attentive Customer Service Representative with [Number] years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
40
40
years of professional experience
Work History
Mobile Home Park Manager/Mobile Home Park Sales
3 Hill
11.2019 - 01.2021
- Assisted in maintaining resident compliance with park rules and regulations.
- Supported property maintenance tasks, ensuring clean and safe living environments.
- Learned and utilized property management software for tracking tenant payments and requests.
- Coordinated communication between residents and management to resolve issues promptly.
- Participated in community events to foster resident engagement and improve relations.
- Observed financial processes related to budgeting and expense tracking for park operations.
- Developed familiarity with local housing laws to ensure regulatory compliance within the park.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Enhanced tenant satisfaction by addressing and resolving concerns in a timely manner.
- Developed strong relationships with tenants to foster a sense of community within the mobile home park.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
Customer Service Representative
Bluegreen Vacations
11.2016 - 09.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns using company-specific software systems.
- Assisted in training new team members on customer service protocols and tools.
- Maintained accurate records of customer interactions for follow-up actions.
- Collaborated with team to improve response times and service quality.
- Provided product information to customers, enhancing overall satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Coordinator
Uhaul Moving And Storage
03.2015 - 11.2017
- Coordinated sales activities and schedules to enhance team efficiency and streamline operations.
- Developed and maintained comprehensive sales reports, ensuring accurate tracking of performance metrics.
- Assisted in the preparation of sales presentations, contributing to effective client engagement and relationship building.
- Managed customer inquiries and resolved issues promptly, improving overall client satisfaction levels.
- Implemented systems and procedures to increase sales.
Accounting Clerk
Ottawa Park Mobile Homes
10.2013 - 01.2015
- Processed invoices and payment requests, ensuring accuracy and compliance with internal policies.
- Reconciled bank statements, identifying discrepancies and implementing corrective actions to maintain data integrity.
- Managed accounts payable and receivable functions, streamlining workflows to enhance operational efficiency.
- Maintained detailed financial records using accounting software, improving retrieval times for audits and reporting.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
Tax Preparer
Liberty Tax Service
09.2012 - 08.2013
- Prepared and filed federal and state tax returns for individual and business clients.
- Reviewed financial documents to ensure compliance with tax regulations and accuracy of information.
- Assisted clients in understanding tax liabilities and potential deductions to optimize filing outcomes.
- Mentored junior preparers on best practices for tax preparation and client communication techniques.
Education
No Degree - Architectural Drafting
Ivy Tech Community College of Indiana
Terre Haute, INSkills
- Eviction process
- Property inspections
- Rent collection
- Occupancy management
- Property management
- Complaint resolution
- Marketing and advertising
- Maintenance coordination
- Fair housing compliance
- Lease administration
- Sales and leasing
- Customer service
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Work Preference
Work Type
Part TimeLocation Preference
RemoteTimeline
Mobile Home Park Manager/Mobile Home Park Sales
3 Hill
11.2019 - 01.2021
Customer Service Representative
Bluegreen Vacations
11.2016 - 09.2019
Sales Coordinator
Uhaul Moving And Storage
03.2015 - 11.2017
Accounting Clerk
Ottawa Park Mobile Homes
10.2013 - 01.2015
Tax Preparer
Liberty Tax Service
09.2012 - 08.2013
No Degree - Architectural Drafting
Ivy Tech Community College of Indiana
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