Deborah Franklin
Pine Castle,FL
Summary
Management professional with extensive experience in restaurant and property management operations. Leads team training and performance improvement initiatives. Improves customer satisfaction through clear communication and structured problem-solving.
Overview
17
17
years of professional experience
Work History
Assistant Manager, Server, Cook
Florida Success/ Denny's Restaurant
Orlando, Florida
07.2007 - 12.2013
- Delivered prompt and courteous service to enhance guest satisfaction and loyalty
- Filled in for management during absences to support seamless operations and team performance
- Trained new employees on company policies and procedures to ensure compliance and consistency
- Prepare and cook guest meals
Apartment Manager
Cypress Investments LLC
Orlando, Florida
08.2008 - 12.2007
- Manage and oversee all aspects of the property
- Directly responsible for overseeing annual budget and monthly operating reports
- Hired and supervised support staff and on-site personnel to ensure efficient property operations
- Facilitated tenant improvement projects and lease negotiations to optimize tenant retention and property value
- Coordinated maintenance reconstruction plans to enhance property conditions and tenant satisfaction
- Provided consulting services to tenants
Office Manager
Revell Truck Repair & Fleet Maintenance, Inc.
Orlando, Florida
06.2006 - 11.2007
- Managed accounts receivable and payable, including payroll processing.
- Prepare monthly IRS, FDR, solid waste, and payroll taxes
- Supervised company functions to enhance productivity and organization.
- Posted daily tasks for mechanics and dispatched road service efficiently.
- Perform basic office duties including: bookkeeping, typing, switchboard, computer, guest services, etc.
Assistant Manager
Huntington Corporations / Denny's Restaurant
Orlando, Florida
05.1997 - 02.2003
- Oversaw guest services at front desk, ensuring positive guest experiences
- Ensured prompt and courteous service to guests
- Coordinated employee work schedules to maintain optimal staffing levels
- Facilitated training sessions for new employees on company policies to enhance onboarding
- Totaled receipts at end of shift to verify sales and completed end of day reports
Education
Associate of General Studies -
Valencia College
Orlando, Florida01-2004
H. S. Diploma -
Oak Ridge High School
Orlando, Florida01-1994
Skills
- Customer service
- Employee training
- Team leadership
- Budget management
- Scheduling and planning
- Time management
- Decision making
- Financial reporting
- Problem solving
- Effective communication
- Staff development
- Adaptability
Timeline
Apartment Manager
Cypress Investments LLC
08.2008 - 12.2007
Assistant Manager, Server, Cook
Florida Success/ Denny's Restaurant
07.2007 - 12.2013
Office Manager
Revell Truck Repair & Fleet Maintenance, Inc.
06.2006 - 11.2007
Assistant Manager
Huntington Corporations / Denny's Restaurant
05.1997 - 02.2003
Associate of General Studies -
Valencia College
H. S. Diploma -
Oak Ridge High School